In-Demand it support Jobs in monash university vic

Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
5d
IT Operations and Support Officer
RMIT University —Melbourne VIC
- $79,000 a year
- Full-time
- Hybrid work
- Working with children
- Time management
- Employee assistance program
- Employee discount
8d
Help Desk Technician
ALSTOM —West Melbourne VIC
3d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
8d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
IT Support Technician
Microcel —Carlton North VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
4d
ICT Service Desk Specialist
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Annual leave
3d
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
5d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
IT Support Engineer
Adore Beauty —Melbourne VIC
- Weekend availability
- Azure
- Office
- POS
1d
IT Field Service Technician
Tata Consultancy Services —Melbourne VIC
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
9d
ICT Support Technician
TechInnovate Pty Ltd —Williamstown North VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- SharePoint
- Professional development assistance
Quick Apply
12d
Senior IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
9d
System Administrators TSPV
Leidos —Scoresby VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Desktop Support Administrator
Bellroy —Collingwood VIC
- Full-time
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills

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it support jobs near monash university vic

Service Desk Analyst

Cabrini Health -
Malvern VIC

Apply Now

Job Details

Full-time
$76,515 - $80,000 a year
5 days ago

Benefits

Salary packaging

Qualifications

Management
Software troubleshooting
SCCM
BMC Remedy
Customer service
Enterprise software
Microsoft Exchange
Microsoft Office
ITIL
IT support
ServiceNow
Working with Children Check
Citrix
Communication skills
Workday
VPN

Full Job Description

Service Desk Analyst

Permanent Full Time 38 hours per week
Based at Mt Waverley with rotating 24/7 roster support

Salary $76,515 - $80,000 + super

About the role

Join Cabrini Health as a Service Desk Analyst and become a key part of a collaborative IT team supporting critical healthcare services across the organisation. In this hands-on role, you will provide first-line technical support to internal staff and external customers, resolving a broad range of hardware, software and system-related issues to ensure seamless day-to-day operations. Working within a fast-paced healthcare environment, you will troubleshoot and resolve technical incidents, manage service requests from start to finish, and contribute to continuous improvements across service delivery and knowledge management.

Key responsibilities:

Deliver first-line technical support to employees and external customers via phone, email and chat
Troubleshoot and resolve issues relating to operating systems, software applications, hardware and connectivity
Accurately log, document and manage support requests within the ticketing system
Escalate complex incidents to senior technicians or specialised support teams where required
Maintain detailed documentation of troubleshooting steps, resolutions and customer interactions
Assist with provisioning and support of desktop, laptop and mobility devices
Contribute to the development and maintenance of IT knowledge base articles and support documentation
Participate in a 24 x 7 rotating roster, including after-hours support as required

What we’re looking for

Tertiary qualification in Information Technology or related discipline, or equivalent industry experience
Experience working within a Service Desk or IT support environment
Familiarity with ITIL concepts and ITSM platforms such as ServiceNow, Service Manager, CA Service Desk or Remedy
Strong customer service and interpersonal communication skills
Demonstrated analytical and problem-solving abilities
Experience supporting endpoint devices and Microsoft software products
Troubleshooting experience across:
- Windows 10 and Windows 11
- Microsoft Office 2016 and Office 365
- Active Directory, Microsoft Exchange and SCCM
- Remote Desktop, Citrix, MFA products and VPN
Ability to work autonomously and manage competing priorities effectively
A proactive and collaborative approach to teamwork and continuous learning

Desirable experience

Experience supporting healthcare or enterprise applications such as:

Electronic Medication Management (EMM)
Workforce Planning systems
Workday
Dimensions
Patient Administration Systems (PAS)
IPharmacy
Charm

Why Join Cabrini?

As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:

Salary packaging up to $18,550 tax free annually
Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
Ongoing professional development and career progression opportunities
A supportive, mission-led and values-based workplace culture

Interested? To view further information about the role click here for the position description.

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.

Apply Now

Refine Your Search

it support jobs in monash university vic

Service Desk Analyst

IT Operations and Support Officer

Help Desk Technician

IT Support/System Engineer

Data Center IT Support Engineer, MEL - DCO

IT Support Engineer (Field)

IT Support Technician

ICT Service Desk Specialist

Graduate IT Service Desk Analyst

IT L3 Support

IT Support Engineer

IT Field Service Technician

IT Support Administrator - 0.5 FTE

IT Service Desk Team Leader

ICT Support Technician

Senior IT Service Desk Officer

System Administrators TSPV

Service Desk Analyst (Asahi Beverages)

Desktop Support Administrator

Network Support Level 1

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