In-Demand technical support Jobs in campbellfield, vic

Technical Support Specialist
Autodesk —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Work from home
IT Technician
IT Hero Pty Ltd —North Melbourne VIC
- From $31.19 an hour
- Customer service
- Senior Secondary Certificate of Education
- Education
- Travel reimbursement
Quick Apply
14d
Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
9d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Working with children
- Communication skills
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
4d
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
8d
IT Operations and Support Officer
RMIT University —Melbourne VIC
- $79,000 a year
- Full-time
- Hybrid work
- Working with children
- Time management
- Employee assistance program
- Employee discount
7d
System Administrators TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
IT Service Desk Analyst
Regis Aged Care —Camberwell VIC
8d
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Ed Support Level 1-Range 4 - Infrastructure Manager
Government schools —Melbourne Northern Suburbs VIC
- Part-time
- Education
- SharePoint
- Communication skills
10d
Senior Specialist IT Contracts
Department of Transport and Planning —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
9d
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
10d
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
Technical Training Instructor, Energy Support
Tesla —Cremorne VIC
- Full-time
- Microsoft Office
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
7d

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technical support jobs near campbellfield, vic

Technical Support Specialist

Autodesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Jira
CRM software
Salesforce
Technical support
Analysis skills
SaaS
Autodesk
Communication skills

Full Job Description

Job Requisition ID #

26WD97373

Position Overview

The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles. This position will have work hours of 9:00 AM – 6:00 PM AEST. This is a hybrid first position with some work from home opportunities. You must be located in the Melbourne, Australia area.

Responsibilities

Case Investigation & Troubleshooting

Investigate Tier II customer escalations by reproducing issues and validating expected behaviour
Analyse logs, workflows, and system interactions to isolate root causes
Surface defect trends and product gaps with clear reproduction steps
Maintain accurate and complete case documentation

Customer Communication

Provide clear, empathetic, and structured communication throughout the case lifecycle
Translate technical findings into user-friendly explanations
Own customer engagement and expectation management

Cross-Functional Collaboration

Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
Participate in case review sessions and feedback loops
Support Senior Technical Support Specialists during complex investigations

Knowledge & Enablement

Contribute to troubleshooting guides, KB articles, and internal documentation
Identify knowledge gaps and share insights from recurring case themes
Participate in technical enablement sessions and onboarding support

Continuous Improvement

Identify workflow or developer-support improvements based on debugging patterns
Participate in tooling evaluations and process improvement initiatives

Minimum Qualifications

1–3 years in technical support or SaaS troubleshooting
Strong analytical and debugging skills across cloud or mobile platforms
Experience with CRM/issue tracking tools such as Salesforce or Jira
Excellent written and verbal communication skills

Preferred Qualifications

Familiarity with the Autodesk Forma product suite
Experience supporting Web, iOS, or Android applications
Experience mentoring peers or contributing to enablement content

#LI-PW1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Apply Now

Refine Your Search

technical support jobs in campbellfield, vic

Technical Support Specialist

IT Technician

Service Desk Team Leader

Network Support Level 1

IT Support Technician - Support Helpdesk

Specialist Technician - Technical Support to Schools Program (TSSP)

IT L3 Support

Senior IT Administrator

IT Service Desk Team Leader

IT Operations and Support Officer

System Administrators TSPV

IT Service Desk Analyst

Service Desk Analyst (Asahi Beverages)

Level 1 Windows Network Support

Ed Support Level 1-Range 4 - Infrastructure Manager

Senior Specialist IT Contracts

Senior Service Desk Technician

IT Support Administrator - 0.5 FTE

Technical Training Instructor, Energy Support

IT Support/System Engineer

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