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case worker jobs near brisbane qld

Case Manager

QBE -
Brisbane QLD

Apply Now

Job Details

Full-time
5 days ago

Benefits

Disability insurance
Annual leave
Insurance services

Qualifications

Case management
Negotiation

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

Location: Brisbane, QLD
Type: Permanent, full time
Hybrid role, Happy to talk flexible working

The opportunity

We are looking for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

Your new role

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment

Deliver exceptional customer service.
Continue to learn and grow your knowledge through a variety of situations and challenges.
Build and maintain strong relationships with customers by guiding and assist them through their recovery.
Work in a fast-paced and dynamic environment.
Manage end-to-end claims with the guidance of your leaders.
Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
Engage your technical and negotiation skills to resolve claims.

About you

Experience in insurance ideally managing claims or personal injury management.
Be customer-focused, caring, and empathetic over the phone
Be resilient, decisive, and empowered
Ability to find solutions and create plans to address challenges
Ability to prioritize work effectively

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 11/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

Refine Your Search

case worker jobs in brisbane qld

Case Manager

Claims Advisor

Claims & Rehabilitation Advisor

Case Manager

Womensline-Counsellor Support Worker

Specialist Health Medicals

Support Coordinator / Psychosocial Recovery Coach (Entry-Level)

Initiative Lead

Injury Management Advisor

Mental Health Clinician

Senior Case Manager

CTP Claims Consultant

Health & Wellbeing Advisor (Hybrid)

Associate - AU & NZ

Homelessness Intervention Worker HART 4000

Technical Specialist

Senior Case Manager

Senior Social Worker

Job Coach

Youth Workers

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