In-Demand customer service representative Jobs in deer park vic

Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Customer service
Customer Support Agent
Tata Consultancy Services —Melbourne VIC
- Customer service
- Communication skills
- Time management
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Paid training
7d
Customer Service Representative (Expression of Interest for 2026)
Contour Education —Point Cook VIC
- $30 an hour
- Part-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
9d
Customer Service Representative
TTEC —Melbourne VIC
- $53,000 a year
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
Customer Service Representative
Ashley & Martin —Southbank VIC
- Part-time
- CRM software
- Sales
- Customer service
Customer Service and Administration Agent
Probe CX —Melbourne VIC
- Full-time
2d
Sales & Customer Service Support - 3 days
Office Fruit Group —Altona North VIC
- $30,000 - $40,000 a year
- Sales
- Customer service
- Salesforce
- Free food
Quick Apply
Customer Support / Success Associate – AutoGrab
AutoGrab —Melbourne VIC
- From $6,500 a month
- Full-time
- CRM software
- Sales
- Customer service
- Dental insurance
- Parental leave
Quick Apply
6d
Passenger Services Agent
dnata —Melbourne VIC
- Part-time
- Spanish
- Customer service
- Computer skills
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Customer Service and Optical Assistant- Werribee, VIC
Oscar Wylee —Werribee VIC
- Weekend availability
- Sales
- Communication skills
Quick Apply
Customer Support Consultant - Guarding Services
Probe CX —Essendon Fields VIC
- Part-time
Member Support Coordinator
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
2d
Guest Service Agent
TFE Hotels —Melbourne VIC
- Full-time
7d
Internal Sales & Customer Service Representative
Jaybro Group —Altona VIC
- Full-time
- CRM software
- Sales
- Customer service
- Profit sharing
- Employee assistance program
13h
Client Services Administrator
Royal Eagle Security Services —Port Melbourne VIC
- $49,998.54 - $70,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick Apply
Customer Service Representative
DLF Seeds & Science —Truganina VIC
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Customer Service Representative
Stryker —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
- Annual leave
Member Support Consultant
Goodlife Health Clubs —Melbourne Western Suburbs VIC
- First Aid Certification
- Gym membership
13d

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Customer Service Agent - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Group activities

Qualifications

Customer service

Full Job Description

Are you a compassionate communicator with a knack for problem-solving? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Representative . In this role, you will provide critical assistance to customers navigating financial stress and vulnerability, ensuring they receive respectful and compliant support.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation.
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 1st June 2026
Choose between 4 fixed, rotating rosters where your daily start and end times will vary within the stated
- Roster 1 (Day Shift): Your shift will start and end between 6:00 AM and 6:00 PM (e.g., shifts may be 6:00 AM – 2:30 PM or 9:30 AM – 6:00 PM)
- Roster 2 (Mid/Evening Shift): Your shift will start and end between 11:00 AM and 10:00 PM.
- Roster 3 (Late Night Shift): Your shift will start and end between 4:00 PM and 3:00 AM.
- Roster 4 (Overnight Shift): Your shift will start and end between 9:00 PM and 5:00 AM.
Australian based role.

The Role

You will handle both inbound and outbound interactions across Voice and Written channels (Email, Chat, and SMS). Your mission is to provide high-quality support by identifying customer needs and progressing appropriate hardship outcomes in a professional and consistent manner

Key Responsibilities:

Empathetic Engagement: Use vulnerability-aware communication to support customers experiencing stress or hardship.
Accurate Documentation: Capture clear, audit-ready notes and maintain high standards of written accuracy.
Compliance: Follow all policies and procedures related to hardship support and customer vulnerability.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

At least 1 year of experience in contact centre or customer face customer service.
Strong verbal and written skills, including spelling, grammar, and clarity.
Previous experience in Collections or Hardship is highly desirable.
Proficiency in working across multiple systems and tools to complete interactions and admin workflows.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pajama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

customer service representative jobs in deer park vic

Customer Service Agent - Hardship

Customer Support Agent

Customer Service Representative

Customer Service Representative (Expression of Interest for 2026)

Customer Service Representative

Customer Service Representative

Customer Service and Administration Agent

Sales & Customer Service Support - 3 days

Customer Support / Success Associate – AutoGrab

Passenger Services Agent

Customer Service Representative - Outbound

Customer Service and Optical Assistant- Werribee, VIC

Customer Support Consultant - Guarding Services

Member Support Coordinator

Guest Service Agent

Internal Sales & Customer Service Representative

Client Services Administrator

Customer Service Representative

Customer Service Representative

Member Support Consultant

I want to receive the latest job alert for customer service representative in deer park vic

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