In-Demand workforce manager Jobs in canberra, act

Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
Assistant Facilities Manager - Residential
JLL —Canberra ACT
- Management
- Organisational skills
Assistant Facilities Manager - Residential
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Management
- Organisational skills
- AI
Quick Apply
Store Manager Tuggeranong
Adairs —Canberra ACT
- Weekend availability
- Leadership
- Employee assistance program
Governance and Communications Manager
JLL —Canberra ACT
- Microsoft Office
- No degree
- Business Administration
- Health insurance
- Parental leave
Operational Commissioning Project Manager - Campus Modernisation | Full-time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
- Leadership
- Employee assistance program
2d
Project Manager
JLL —Canberra ACT
- Microsoft Office
- SharePoint
- Leadership
Senior Facilities Manager
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Budgeting
- AI
- Communication skills
Quick Apply
Assistant Store Manager - Cotton On DFO Canberra (Outlet)
Cotton On —Fyshwick ACT
- Full-time
Field Officer | Full-time Permanent
Chief Minister, Treasury and Economic Development —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Administrative experience
2d
Governance and Communications Manager
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Microsoft Office
- No degree
- Business Administration
- Health insurance
- Parental leave
Quick Apply
Advisor – Government & Commercial
GHD —Canberra ACT
- Business development
- Construction
- Negotiation
Australian Defence College - Site Manager
Compass Group Australia —Canberra ACT
- Full-time
- Management
- Budgeting
- Leadership
10d
General Manager JOINT Systems
Nova Group —Canberra ACT
- Full-time
- Communication skills
- Negotiation
- Health insurance
- Parental leave
LEARNING AND DEVELOPMENT MANAGER
Hyatt Hotel Canberra —Canberra ACT
- Part-time
- Microsoft Office
- Human resources
- Hotel experience
- Employee assistance program
Assistant Director, Protective Security
Australian Electoral Commission —Canberra ACT
- $122,163 - $137,665 a year
- Full-time
- Management
- Leadership
- Communication skills
10d
Residential Property Coordinator
JLL —Canberra ACT
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Data and Analytics Officer | Full-time Permanent
Chief Minister, Treasury and Economic Development —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Hybrid work
- Microsoft Excel
- No degree
Return to Work & Wellbeing Coordinator
Benmax —Canberra ACT
- $90,000 - $105,000 a year
- Full-time
- First Aid Certification
- Construction
- Manufacturing
- Employee assistance program
Team Lead
Amentum —Canberra ACT
- Full-time
- Management
- Writing skills
- Organisational skills
- Employee stock purchase plan
- Dental insurance

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Senior Client Delivery Executive

Unisys -
Canberra ACT

Apply Now

Job Details

Qualifications

IT service management
Communication skills

Full Job Description

What success looks like in this role:

Client Delivery Executive – Government

Location: Canberra – Client Site

Role Summary

The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations . Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.

The role combines operational leadership, account governance, and P&L discipline , with clear accountability for Service Desk performance, margin protection, and continuous improvement.

Key Responsibilities

Service Delivery Ownership
Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams.
Service Desk Leadership & Oversight
Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction.
Account Governance & Controls
Support account‑level governance forums, ensuring service performance, risks, issues, and actions are tracked, reported, and managed in line with contractual and internal governance requirements.
Delivery & Service Line Coordination
Coordinate with delivery managers and service line leads to ensure services are executed consistently, responsibilities are clear, and delivery activities are not duplicated across teams or business units.
P&L & Cost Control
Support management of account financial performance, including cost control, margin protection, and visibility of key cost drivers—particularly within Service Desk operations. Identify and escalate risks to margin and support corrective actions.
Operational Performance Management
Monitor service metrics, risks, and issues, ensuring corrective actions are identified, tracked, and driven to closure.
Continuous Improvement
Identify and deliver service improvement initiatives, particularly within the Service Desk, to improve stability, efficiency, user experience, and cost effectiveness.
Client Communication & Reporting
Provide clear, regular operational updates to the client, including service performance reporting, issues, risks, and improvement actions.
Ad Hoc Demand & Workflow Management
Manage intake, prioritization, and scheduling of ad hoc requests and changes, ensuring delivery and financial impacts are understood and controlled.

You will be successful in this role if you have:

Security Clearance: NV2
Experience managing Service Desk or IT service delivery in a managed services or government environment
Strong understanding of ITSM processes, Service Desk operations, and service performance reporting
Experience supporting account governance and financial performance (cost, margin, and risk)
Ability to work effectively with service line leads and delivery teams in a matrix environment
Clear communication skills and a practical, outcomes‑focused mindset

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

workforce manager jobs in canberra, act

Senior Client Delivery Executive

Assistant Facilities Manager - Residential

Assistant Facilities Manager - Residential

Store Manager Tuggeranong

Governance and Communications Manager

Operational Commissioning Project Manager - Campus Modernisation | Full-time Temporary with a Possibility of Permanency

Project Manager

Senior Facilities Manager

Assistant Store Manager - Cotton On DFO Canberra (Outlet)

Field Officer | Full-time Permanent

Governance and Communications Manager

Advisor – Government & Commercial

Australian Defence College - Site Manager

General Manager JOINT Systems

LEARNING AND DEVELOPMENT MANAGER

Assistant Director, Protective Security

Residential Property Coordinator

Data and Analytics Officer | Full-time Permanent

Return to Work & Wellbeing Coordinator

Team Lead

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