In-Demand Call centre leader Jobs in Melbourne Vic

Senior Manager, Service Centre
Magistrates Court —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
9d
Coordinator
Officeworks —Melbourne VIC
- Rotating roster
- Sales
- Customer service
- Employee assistance program
3d
Service Desk Analyst
Fujitsu —Melbourne VIC
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Outbound Contact Centre Agent
For Health Group —Richmond VIC
- Full-time
- CRM software
- Customer service
- Communication skills
- Health insurance
- Work from home
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Receptionist
Healius —Epping VIC
- Weekend availability
- Data entry
- Health insurance
- Employee assistance program
9d
Partnerships Coordinator
Victoria University —Melbourne VIC
- $91,796 - $99,361 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
Parking Officer - Stonnington
Orikan —South Yarra VIC
- Weekend availability
- Customer service
- Communication skills
Quick Apply
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $38 an hour
- Hybrid work
- Sales
- Microsoft Office
- AI
- Employee assistance program
Quick Apply
Teacher Happiness Team Member
Stile Education —Melbourne VIC
- Office
- AI
Administration Officer
Knox Private Hospital —Melbourne VIC
- $30 - $35 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
1d
Sales Travel Consultant
Flight Centre Brand —Greensborough VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Team Leader - Mental Health Services
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
Attendance Officer
Government schools —Melbourne Western Suburbs VIC
- Part-time
- Senior Secondary Certificate of Education
- No degree
- Communication skills
2d
Guest Service Agent
AccorHotel —Melbourne VIC
- Part-time
- Employee assistance program
Quick Apply
9d
Administration Officer
The Victorian Rehabilitation Centre —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Field Services Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
2d
General Manager Critical Operations and Business Resilience
Health Employees Superannuation Trust Australia —Melbourne VIC
- Financial services
- Parental leave
- Employee assistance program

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Senior Manager, Service Centre

Magistrates Court -
Melbourne VIC

Apply Now

Job Details

Full-time
$142,790 - $191,084 a year
9 days ago

Qualifications

Leadership
Communication skills
Negotiation

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $142,790 - $191,084

Grade: VPS 6

Occupation: Community services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/MC2520NSK

Lead meaningful change that improves access to justice
Work with passionate professionals committed to excellence
Lead service transformation in an ongoing role based in CBD

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.

MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the Role

We are seeking an experienced and forward-thinking Senior Manager, Service Centre to lead the evolution of digital contact services and drive service excellence across the Magistrates' Court of Victoria (MCV).

This is a high-impact leadership role where you will shape how courts engage with the public, leveraging innovation, continuous improvement, and collaboration to deliver a modern, accessible and responsive service experience.

The Senior Manager, Service Centre plays a pivotal leadership role in shaping how the Magistrates' Court of Victoria delivers service to the community. Working collaboratively across courts, divisions, jurisdictions and with user representatives, this role drives continuous improvement in contact service practices, processes and technology, enhancing the experience of all court users and supporting the court's commitment to excellence.

Leading the MCV Service Centre, you will oversee all digital public enquiry channels—calls, email, webchat and SMS—ensuring a consistent, high-quality and accessible service for every interaction.

This role is central to transforming service delivery. You will establish, expand and embed modern contact services, champion a service reform agenda, and align operations across courts to improve user and stakeholder experience while unlocking efficiencies at scale.

Key responsibilities:

Lead and expand digital contact services to deliver consistent, high-quality support
Drive service improvement, innovation, and process redesign
Build strong relationships across courts, government, and community stakeholders
Lead, develop and inspire a high-performing team
Provide strategic advice and manage complex service challenges and escalations
Uphold service standards, performance, and operational excellence

You will champion a service reform agenda, embedding contemporary contact centre practices, improving operational efficiency, and enhancing the experience for court users and stakeholders across jurisdictions.

About You

You are a strategic and people-focused leader with a passion for service excellence and transformation. You thrive in complex environments and bring:

Strong leadership capability with experience managing and developing teams
Proven success delivering service improvement initiatives in high-volume or complex settings
Expertise in stakeholder engagement and influencing outcomes
Experience in governmen t or large-scale transformation programs
Exceptional communication, negotiation and problem-solving skills
A commitment to public service values, integrity and continuous improvement

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

resume
a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Thursday 18 June 2026 at 11.59pm

Posted

4 June 2026

Apply Now

Refine Your Search

call centre leader jobs in melbourne vic

Senior Manager, Service Centre

Coordinator

Service Desk Analyst

Outbound Contact Centre Agent

Inbound Superannuation Consultant

Receptionist

Partnerships Coordinator

Parking Officer - Stonnington

Customer Experience Specialist (Voice Team)

Teacher Happiness Team Member

Administration Officer

Sales Travel Consultant

Customer Service Officer

Claims Administrator

Team Leader - Mental Health Services

Attendance Officer

Guest Service Agent

Administration Officer

Field Services Officer

General Manager Critical Operations and Business Resilience

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