Filling a vacancy for 1 Non-Ongoing (temporary) role for approx. 12-months, with the potential to become ongoing.
Who we are
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.
The Science and Australian National Botanic Gardens Branch leads science and conservation planning and policy for Parks Australia, and conducts research in conservation and biodiversity management through a range of programs. We engage in and coordinate diverse research partnerships and ensure First Nations knowledge and innovative solutions are core to our work, enabling us to enhance engagement and embed science into decision-making at all levels. Our work includes:
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Strategic science planning and prioritisation and shaping research partnerships for Parks Australia.
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Leading cross-cutting research to support Parks Australia – in areas such as climate change adaptation, nature positive and knowledge weaving.
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Providing scientific support for Protected Areas policy and Park Management Plans.
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Managing the Australian National Botanic Gardens, home to our Branch and the nation’s largest living collection of native plants.
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Innovation in the cross-cutting application of new technologies and data analytics to meet science and application outcomes.
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Facilitating research and science capacity building and education.
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Curating national collections of biological data and conserving and protecting plants through systematics research, seed banking and ex situ conservation.
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Climate adaption and policy for Parks Australia.
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Evaluation and reporting to understand management effectiveness and performance of our parks, gardens and agency.
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Data and information systems services for Parks Australia.
The job
In the role you will be responsible for:
- Provide professional reception and front of office support, acting as the first point of contact for enquiries and offering guidance on services related to venues and functions for staff, the general public, and Friends of the Australian National Botanic Gardens.
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Deliver comprehensive administrative support for reception and daily operations, including responding to in person and phone enquiries, managing shared mailboxes, processing venue bookings, handling room allocations, processing invoices, and ensuring timely and accurate communication.
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Coordinate venue bookings by liaising with clients, conducting site visits, preparing quotes, supporting event logistics, providing basic I.T. assistance, opening venue rooms, setting up spaces, and greeting clients.
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Coordinate with relevant stakeholders and contractors for cleaning and maintenance, manage equipment bookings, and oversee stock inventory and ordering for venues.
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Prepare necessary documents for clients and guests, ensuring smooth operational workflows.
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Maintain up to date venue information on the website.
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Assist in the delivery of visitor experience initiatives and public programs as required.
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Perform other duties as requested, consistent with the classification of the position and aligned with the principles of multi-skilling and professional development.
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Demonstrate a willingness to obtain and maintain relevant certifications, including First Aid training, to support safe and compliant service delivery.
Knowledge and experience
- Experience working in events, venue, front of house or hospitality sectors.
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Strong understanding of event logistics and vendor management.
What you'll gain from the experience
- Work in a unique, award-winning national institution where events, education and visitor experiences connect people with Australia’s natural and cultural heritage.
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Join a supportive, collaborative team delivering memorable events and venue experiences in a stunning garden setting at the heart of Canberra.
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Build your skills in events, venue coordination and customer service while contributing to meaningful public programs within the Australian Government.
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Gain hands on experience delivering quality customer service and events in a supportive team at the Australian National Botanic Gardens.
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Contribute to meaningful public service by helping visitors connect with Australia’s plants, science and conservation in a welcoming environment.
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Build practical skills in administration, communication and teamwork while working in an inclusive workplace that values learning and development.
What we are looking for
We are seeking candidates who can demonstrate the following:
The successful applicant will have:
- Demonstrated ability to coordinate venue hire and events in a professional manner, ensuring all activities align with Parks Australia policies and procedures.
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Proven capacity to collaborate effectively with a diverse range of internal and external stakeholders to support high quality hire processes, event management, and operational practices.
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Ability to contribute positively to a team environment by managing individual workload while also supporting front office functions, including attendance, reception, first aid, and responding to visitor enquiries.
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Exceptional administrative and communication skills, with strong attention to detail.
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Demonstrated ability to make sound decisions under pressure while maintaining professionalism and composure.
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Demonstrated ability to take direction, work effectively as part of a team, and operate independently when required.
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Maintain a consistent commitment to opening and preparing venues ahead of hirer arrival.
Desirable qualifications
- Customer Service or / and Hospitality experience.
Eligibility
Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.
Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.
