In-Demand Merchant services Jobs in Sydney Nsw

Operations Manager, Truyu
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- AI
8d
Customer Success Manager, Enterprise
Shippit —Sydney NSW
- Full-time
- Salesforce
- AI
- Parental leave
Contact Centre Team Leader
Tyro Payments —Sydney NSW
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Business Development Executive (Vietnamese Speaking)
Fresha —Sydney NSW
- Full-time
- AI
Quick Apply
Ombudsman, Banking & Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
12d
Business Development Representative (Hospitality)
Lightspeed Commerce, Inc. —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Annual leave
Quick Apply
Customer Success Manager - Uber Direct (ANZ)
Uber —Sydney NSW
- Full-time
- APIs
Senior Product Manager, Payments
Commerce —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Product management
- POS
9d
Staff Solutions Engineer
Afterpay —Sydney NSW
- From $17,000 a month
- Full-time
- APIs
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
6d
Banking Payment Lead
KPMG —Sydney NSW
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Parental leave
Partner Manager (12 Month Fixed-Term Contract)
Tyro Payments —Sydney NSW
- Contract
- Hybrid work
- CRM software
- Sales
- Salesforce
4d
Account Manager
Uber —Sydney NSW
- Full-time
- Sales
Head of Banking
Tyro Payments —Sydney NSW
- Hybrid work
- Product management
- Financial services
- Budgeting
Business Owners - Freelance AI Trainer Project
Meridial —Sydney NSW
- $25 - $100 an hour
- Remote
- Analysis skills
- AI
- Communication skills
- Health insurance
- Annual leave
7d
Senior Specialist, Sales Administration
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Territory Account Executive- Sydney
Block —Sydney NSW
- Remote
- Sales
- Salesforce
- Business development
- Health insurance
Quick Apply
5d
Banking Payment Lead
KPMG Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Parental leave
Quick Apply
Enterprise Account Executive, Australia
Block, Inc. —Sydney NSW
- Remote
- Sales
- POS
- AI
- Health insurance
11d
Backend Software Engineer, TikTok Live Foundation (Sydney)
TikTok —Sydney NSW
- Databases
- Communication skills
Sales and Contact Centre Trainer
Tyro Payments —Sydney NSW
- Hybrid work
- Communication skills

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Operations Manager, Truyu

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Customer service
Administrative experience
HubSpot
AI
Communication skills

Full Job Description

Introducing Truyu

We are a digital protection tool created by x15ventures, CommBank's corporate venture scaler. Our mission is to empower every Australian to be in control of their identity and reduce the financial, emotional and social impacts of fraud.

When an identity check occurs in your name, Truyu will alert you a majority** of the time. Our current coverage extends to over 60% of all ID checks conducted at merchants across Australia. In the event of identity misuse, Truyu provides helpful links and remediation prompts to understand how you may re-secure your information as efficiently as possible and avoid additional harm or loss.

We will also alert you if your email addresses have been exposed in a data breach and provide proactive guidance to enhance your online security.

x15ventures is wholly owned by CommBank so your identity and personal details are in good hands. All data is encrypted and stored safely in accordance with our Privacy Policy

Where would you fit in?

At Truyu, we’re looking for a Customer Operations Manager who’s not just comfortable wearing many hats, but thrives on it. In this role, you’ll take full ownership of all customer communications while leading the day-to-day operations of the business. As a key player in a small, fast-moving team, you’ll need to be ready to roll up your sleeves and get involved in whatever needs doing—from solving customer issues to streamlining internal processes. If you’re resourceful, proactive, and excited by the idea of building something from the ground up, we’d love to hear from you.

Key Responsibilities

Lead day-to-day operations for Truyu, overseeing all customer communications
Ensure all customer enquiries are responded to quickly and drive continuous uplift to the customer experience.
Work closely with product and engineering colleagues to address customer queries
Collaborate with cross-functional teams including marketing, product, and compliance to support Truyu’s strategic goals
Support in delivery of internal communications, reporting and administrative tasks
Driving operational improvement and leveraging technology and automation to streamline and scale.
Supporting with ad-hoc administration tasks as required

Key Skills and Experience

Proven experience or strong interest in operations management, preferably in fintech, digital ventures, or startup environments.
Experience in delivering exceptional customer service, both on the phone and written communications.
Strong organisational and communication skills, with the ability to manage multiple priorities.
Familiarity with customer experience tools (e.g. HubSpot).
A proactive mindset with a passion for innovation and continuous improvement.
Comfortable working in a fast-paced, ambiguous environment.
Strong stakeholder engagement and relationship management skills.
Passion for leveraging AI tools to drive efficiency and productivity.

Why You’ll Love It Here:

This is an exciting opportunity to make a huge impact by delighting customers, streamlining operations and scaling Truyu.
We offer flexible work options to support your well-being and life stuff.
We celebrate an authentic team culture and promote collaboration, innovation, and general mucking in.
You can choose your own adventure with access to communities of practice and development opportunities where you can learn from and grow with others.
We have a beautiful base at South Eveleigh - a state-of-the-art precinct that’s part of Sydney’s wider technology community

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/06/2026

Apply Now

Refine Your Search

merchant services jobs in sydney nsw

Operations Manager, Truyu

Customer Success Manager, Enterprise

Contact Centre Team Leader

Business Development Executive (Vietnamese Speaking)

Ombudsman, Banking & Finance (Small Business & Transactions)

Business Development Representative (Hospitality)

Customer Success Manager - Uber Direct (ANZ)

Senior Product Manager, Payments

Staff Solutions Engineer

Banking Payment Lead

Partner Manager (12 Month Fixed-Term Contract)

Account Manager

Head of Banking

Business Owners - Freelance AI Trainer Project

Senior Specialist, Sales Administration

Territory Account Executive- Sydney

Banking Payment Lead

Enterprise Account Executive, Australia

Backend Software Engineer, TikTok Live Foundation (Sydney)

Sales and Contact Centre Trainer

I want to receive the latest job alert for merchant services in sydney nsw

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