In-Demand Part time call centre Jobs in Melbourne Vic

First Nations Customer Service Officer – Expression of Interest
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
2d
Client Intake Assistant
Carbone Lawyers —Bentleigh East VIC
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Intake Specialist
Victoria Legal Aid —Melbourne VIC
- $81,081 - $96,976 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
5d
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- 8 hour shift
- Microsoft Office
- Communication skills
Warehouse Support - New Delivery Hub
Dragonfly —Melbourne VIC
- Part-time
- Microsoft Office
- Warehouse experience
- Communication skills
Dental Receptionist
HealthWest Medical & Specialist Centre —Truganina VIC
- Part-time
- Customer service
- Clinic
- Organisational skills
Customer Service Officer
Cabrini Health —Malvern VIC
- Customer service
- Microsoft Office
12d
Second In Charge | Highett | Full Time
For Health Group —Highett VIC
- Full-time
- Management
- Customer service
- Computer skills
4d
2026 Ultrasound Fellow
The Royal Women's Hospital —Parkville VIC
- Up to $11,660 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
Attendance Officer
Government schools —Melbourne Western Suburbs VIC
- Part-time
- Senior Secondary Certificate of Education
- No degree
- Communication skills
3d
Op Shop Supervisor
Uniting Vic.Tas —Moonee Ponds VIC
- $28.12 an hour
- Weekend availability
- Merchandising
- Cash handling
Employment Consultant
APM Employment Services —Box Hill VIC
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Sales Travel Consultant
Flight Centre Brand —Hampton VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
People Partner
Marley Spoon —Altona North VIC
- Full-time
- Hybrid work
- No degree
- AI
- Paid training
- Annual leave
Quick Apply
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
11d
Afterhours Intensive Support Worker
Jesuit Social Services —Brunswick VIC
- $88,000 - $92,000 a year
- Weekend availability
- Employee assistance program
4d
Clinical Support Specialist
For Health Group —Richmond VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Computer skills
- Work from home
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Specialist Clinics Administrator
Austin Health —Melbourne VIC
- Full-time
- Computer skills
- Health insurance
- Annual leave
13d

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First Nations Customer Service Officer – Expression of Interest

Australian Financial Complaints Authority -
Melbourne VIC

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Customer service
Communication skills
Time management

Full Job Description

Company Description

Fairness feels good

Be a part of something meaningful

At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources.

Our Equity of Access Program is transforming how we support people—making our service easier to navigate, more accessible, and more responsive. It empowers people to engage with us in the way that works for them, with support offered early so complaints can be resolved faster and more fairly.

Alongside this, our vision for reconciliation is an inclusive, equitable and culturally responsive financial services system. We recognise our unique opportunity to drive improvements that reflect the strength, wisdom and self-determination of Aboriginal and Torres Strait Islander peoples.

This identified role is part of both commitments. It brings together customer service excellence with culturally responsive support—helping ensure fairness is something everyone can access and feel.

Job Description

The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints.

You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care.

This identified role also includes an added focus on supporting First Nations people when required. In these moments, you’ll provide culturally appropriate support, helping ensure experiences are accessible, respectful and responsive. Through this work, you’ll help strengthen trust and contribute to our commitment to Reconciliation and Equity of Access.

Key accountabilities

Manage consumer and member calls and chat by building rapport, understanding their needs and providing accurate information
Provide clear guidance on AFCA, our jurisdiction and complaint resolution process
Deliver culturally appropriate support to First Nations people when required, identifying needs and facilitating an accessible, respectful experience
Accurately manage complaints received via phone, email, online or other channels in line with AFCA processes
Proactively identify any need for additional or time-critical support
Identify complaint trends and share insights with your Team Leader
Look for opportunities to improve efficiency, customer experience and team outcomes
Support ad hoc initiatives and continuous improvement activities

Qualifications

About you

You’re motivated by helping others and guided by a strong sense of fairness. You bring a thoughtful, empathetic approach and communicate with clarity and respect, ensuring people feel heard and supported.

You have experience working in a fast-paced, structured customer service environment—with inbound contact centre experience valued but not essential—and are confident managing multiple tasks while staying organised and focused.

You demonstrate:

A strong understanding of Aboriginal and Torres Strait Islander cultures, with the ability to apply this knowledge to deliver culturally appropriate support
The ability to communicate sensitively and build respectful relationships with Aboriginal and Torres Strait Islander peoples and stakeholders
A results-driven mindset, with a commitment to meeting individual and team goals
Excellent verbal and written communication skills, with strong active listening to understand and support customers
A friendly, customer-first approach, underpinned by empathy and care
The ability to manage challenging or complex interactions calmly, showing resilience and professionalism
Strong organisation and time management skills, with the ability to prioritise and handle multiple tasks
Confidence working with systems and technology, and the ability to learn quickly and adapt to change
A proactive approach to working both independently and collaboratively in a team environment

Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

Identified Position – First Nations People

This is an identified position for First Nations people.

This position requires demonstrated knowledge of First Nations cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders.

AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with:

Section 14(d) of the Anti-Discrimination Act 1977 (NSW)
Section 12 of the Equal Opportunity Act 2010 (Vic)
Section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)

Join us

Be a part of a caring, purpose-led organisation where your voice and lived experience matter.

At AFCA, you can flourish, deepen your expertise, and help create a more accessible and equitable system for all.

Fairness feels good—for our people, our customers and the communities we serve.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Apply Now

Refine Your Search

part time call centre jobs in melbourne vic

First Nations Customer Service Officer – Expression of Interest

Client Intake Assistant

Inbound Superannuation Consultant

Intake Specialist

Response Officer - Non Shiftwork

Warehouse Support - New Delivery Hub

Dental Receptionist

Customer Service Officer

Second In Charge | Highett | Full Time

2026 Ultrasound Fellow

Attendance Officer

Op Shop Supervisor

Employment Consultant

Sales Travel Consultant

People Partner

Insurance & Claims Consultant

Afterhours Intensive Support Worker

Clinical Support Specialist

Customer Service Representative

Specialist Clinics Administrator

I want to receive the latest job alert for part time call centre in melbourne vic

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