In-Demand Manager ‑ network coverage Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
Technical Project Manager - Data Centre - Mandarin Speaking
EZSVS (AUS) PTY LTD —Erskine Park NSW
- From $120,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
2d
Network Operations Centre Manager
Optus —Macquarie Park NSW
- Parental leave
- Employee discount
Information Security Operations Lead (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
AVP, Asia Pacific Claims Group
Allied World Assurance Company —Sydney NSW
- Full-time
- Management
- Analysis skills
- Team management
9d
Assistant Maintenance Work Package Manager
Thales —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Health insurance
- Parental leave
Planning Manager - Bids & Tenders
ALSTOM —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Leadership
Account Manager
PPG —Eastern Creek NSW
- Full-time
Quick Apply
Head of OTC Derivatives & FX Operations
Citi —Sydney NSW
- Full-time
- Management
- Leadership
- Communication skills
- Health insurance
9d
Service Planner
Atlas Copco Group —Sydney NSW
- CRM software
- Customer service
- Microsoft Office
Manager - Cyber Defence Strategy
GHD —Sydney NSW
- Hybrid work
- Azure
- Presentation skills
- Construction experience
Senior Construction Project Manager
Enerven —Macquarie Park NSW
- Full-time
- Health insurance
- Parental leave
9d
General Counsel
Glitch Productions —Sydney NSW
- Full-time
- Remote
- Office
- Communication skills
- Negotiation
- Work from home
- Gym membership
Business Development Manager
LCA SUPPORT OFFICE —North Sydney NSW
- Full-time
- Sales
- Clinic
- Business development
- Employee assistance program
Workforce Planning Team Leader
Primary Connect —Erskine Park NSW
- Full-time
- Remote
- Leadership
12d
PR Account Executive
Burson —Sydney NSW
- Organisational skills
- Negotiation
Senior Claims Analyst, Asia Pacific Claims Group
Allied World Assurance Company —Sydney NSW
- Full-time
- Customer service
9d
Sr. Territory Account Manager, Enterprise Sales
NETGEAR —Chatswood NSW
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick Apply
Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)
Airwallex —Sydney NSW
- $380,000 - $450,000 a year
- Full-time
- Hybrid work
- Salesforce
- Software development
- Leadership
Practice Manager
KG Talent —St Leonards NSW
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
9d

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

manager ‑ network coverage jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

Technical Project Manager - Data Centre - Mandarin Speaking

Network Operations Centre Manager

Information Security Operations Lead (Sydney, Australia)

AVP, Asia Pacific Claims Group

Assistant Maintenance Work Package Manager

Planning Manager - Bids & Tenders

Account Manager

Head of OTC Derivatives & FX Operations

Service Planner

Manager - Cyber Defence Strategy

Senior Construction Project Manager

General Counsel

Business Development Manager

Workforce Planning Team Leader

PR Account Executive

Senior Claims Analyst, Asia Pacific Claims Group

Sr. Territory Account Manager, Enterprise Sales

Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)

Practice Manager

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