In-Demand Manager subscription growth Jobs in Parramatta, Nsw

Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Customer Success Account Manager
Zensai —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Annual leave
- Parental leave
Quick Apply
3d
Client Coverage Lead
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Service Delivery Manager - Villawood
AMES Australia —Villawood NSW
- $100,790 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Employee assistance program
- Employee discount
Affiliate Partnerships Associate (AU, Remote, Full Time)
Simply Wall St —Sydney NSW
- Full-time
- Remote
- Business development
- AI
People Business Partner
Janus Henderson —Sydney NSW
- Hybrid work
- Data analysis skills
- Analysis skills
- Education
- Parental leave
Customer Onboarding Manager
Weel —Sydney NSW
- Hybrid work
- ERP systems
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
8d
Customer Success Manager
carsales —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Presentation skills
- Parental leave
Quick Apply
Manager/Senior Manager | Macquarie Bank CEO Office | Governance, Business Management and Strategy Lead
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Financial services
- Communication skills
- Annual leave
- Work from home
8d
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI
People Systems & Operations Specialist - 12 month contract
Lyka —Alexandria NSW
- Contract
- Hybrid work
- Microsoft Excel
- Communication skills
- Analytics
- Parental leave
Quick Apply
Manager/Senior Consultant
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Financial services
- Annual leave
- Work from home
8d
Manager, Customer Support
Ingram Micro —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- No degree
5d
Change Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Annual leave
- Work from home
Relationship Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Work from home
Senior Business Acceptance Manager - Group Treasury
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Product Senior Manager/Director | Deposits
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- Financial services
- Annual leave
- Work from home
Customer Success Manager (12month FTC)
carsales —Sydney NSW
- Contract
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Quick Apply
Senior Manager, Operational Risk Manager, APAC Lead, Macquarie Capital
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Annual leave
- Work from home

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Customer Success Manager (Public Sector) - Tech / SaaS

Nearmap -
Barangaroo NSW

Quick Apply

Job Details

Full-time

Benefits

Free food

Qualifications

Programme management
Salesforce
Microsoft Office
AI
Communication skills
Marketing
Negotiation

Full Job Description

Company Description

The sky's not the limit at Nearmap.

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

Reporting to the Director of Customer Success, you will be responsible for managing Government Accounts in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.

You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.

Job Description

Key Responsibilities

Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.

Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.
5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Recent experience serving customers in the LGA, State or Federal Government sectors
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.

Qualifications

Attributes:

Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings

Ready to make a significant impact in customer success? Apply now and join us in driving excellence in customer engagement and retention!

Additional Information

Ways of working

This role is based in our Sydney, Australia office, hybrid, with two anchor days in the office each week.

Some of our benefits

Nearmap takes a holistic approach to our employees' emotional, physical, and financial wellness. Some of our current benefits include:

Quarterly wellbeing day off, four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Annual flu vaccinations
Hybrid flexibility for this role
Nearmap subscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!

Working at Nearmap

We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning strategy into pipeline and building real relationships with sales, we'd love to meet you.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location, or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

manager subscription growth jobs in parramatta, nsw

Customer Success Manager (Public Sector) - Tech / SaaS

Sr. Manager, Customer Success & CX, APAC

Customer Success Account Manager

Client Coverage Lead

Service Delivery Manager - Villawood

Affiliate Partnerships Associate (AU, Remote, Full Time)

People Business Partner

Customer Onboarding Manager

Customer Success Manager

Manager/Senior Manager | Macquarie Bank CEO Office | Governance, Business Management and Strategy Lead

Enterprise Customer Success Manager

People Systems & Operations Specialist - 12 month contract

Manager/Senior Consultant

Manager, Customer Support

Change Analyst

Relationship Manager

Senior Business Acceptance Manager - Group Treasury

Product Senior Manager/Director | Deposits

Customer Success Manager (12month FTC)

Senior Manager, Operational Risk Manager, APAC Lead, Macquarie Capital

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