In-Demand Support officer Jobs in Shellharbour, Nsw

Student Administration Officer Complaints
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Full-time
1d
School Administrative Officer - Full Time - Ongoing - Peterborough School
School Administrative and Support —Illawarra NSW
- $41.86 an hour
- Full-time
- Microsoft Office
- Administrative experience
- First Aid Certification
12h
School Learning Support Officer - Identified - Full Time - Ongoing - Warilla High School
School Administrative and Support —Illawarra NSW
- $38.33 - $44.53 an hour
- Full-time
- Communication skills
2d
School Administrative Officer - Part Time - Ongoing - Bungendore Public School
School Administrative and Support —Illawarra NSW
- $41.86 an hour
- Part-time
- Microsoft Office
- Administrative experience
- First Aid Certification
12h
Field Research Officer - NSW - Wollongong
Roy Morgan —Wollongong NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Video Production Officer
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Temporary
- Associate degree
8d
Library Platforms and Technology Officer
University of Wollongong —Wollongong NSW
- $85,682 - $96,898 a year
- Full-time
- Communication skills
Administration Officer
Ramsay Health Care —Wollongong NSW
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Referral program
Quick Apply
3h
School Administrative Manager - Level 3 - Ongoing - Full-time - Wollongong West Public School
School Administrative and Support —Illawarra NSW
- $51.15 an hour
- Full-time
- First Aid Certification
- Communication skills
- Office experience
12h
Administration Officer Level 5 - Emergency Department and General Medicine - Shellharbour Hospital
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $41.53 - $42.47 an hour
- Part-time
- Employee assistance program
- Gym membership
7d
Casual Administrative Officer Level 3 - Oral Health Call Centre Operator
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $37.27 - $38.44 an hour
- Full-time
- Employee assistance program
- Gym membership
7d
Customer Service Officer
Apex Group —Wollongong NSW
- Full-time
- Maintenance
- Administrative experience
Health Centre Clerk (AO3), Primary Care - PPT (24 hours p/w) - Sector 4/5, South Coast Correctional Centre
Justice Health & Forensic Mental Health Network —Wollongong NSW
- $37.28 - $38.44 an hour
- Part-time
5d
Recover at Work Specialist
NSW Police Force —Wollongong NSW
- $116,981 - $129,492 a year
- Full-time
8d
Case Management Specialist
iCare External —Wollongong NSW
- $87,199 - $102,936 a year
- Hybrid work
- Employee assistance program
- Gym membership
Asset Administration Officer
Uniting NSW.ACT —Unanderra NSW
- $33 - $35 an hour
- Urgently hiring
- Maintenance
- Microsoft Office
- Administrative experience
7d
Cleaning Services Senior Officer
Department of Education —Wollongong NSW
- $116,981 - $129,492 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Opportunities for advancement
5d
Teacher of Education Support
TAFE NSW —Wollongong NSW
- $98,499 - $116,813 a year
- Full-time
- Education
- Bachelor's degree
- Teaching
6d
Resource Monitoring Officer
TAFE NSW —Wollongong NSW
- $116,219 - $125,157 a year
- Temporary
- Customer service
- Business
5d
Workplace Adjustment Officer - Disability Targeted
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Full-time
- Administrative experience
- Associate degree
8d

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Student Administration Officer Complaints

TAFE NSW -
Wollongong NSW

Apply Now

Job Details

Permanent | Full-time
$97,771 - $105,290 a year
1 day ago

Qualifications

Working with Children Check

Full Job Description

TAFE NSW Life-Changing Careers

Student Administration Officer Complaints

Location negotiable (subject to campus availability)

Permanent full-time position + Talent Pool

$110,972 – $119,506 salary package - includes base salary ($97,771 - $105,290), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Student Administration Officer Complaints is responsible for performing a range of customer support and administrative activities to support the implementation of best practice complaints management policy and processes, including reviews, responses, and escalation processes to optimise case management and resolutions. The role provides support and assistance in relation to complaints from domestic and international TAFE NSW students, community members, stakeholders, and members of the public, ensuring timely and effective case management and resolution outcomes.

This is a permanent full-time position, with the location negotiable subject to campus availability. In addition, this recruitment process will be used to establish a talent pool for upcoming Student Administration Officer Complaints opportunities that may arise.

About you

You have experience in coordinating the receipt, investigation, and response to customer complaints and feedback, and working with stakeholders to strengthen performance against legislative requirements and improve the customer experience.

You thrive in a high-volume environment, working with competing priorities and ensuring you meet service level agreements. You are confident working independently with limited guidance, making decisions using sound judgement and expertise, and escalating issues where required.

You have demonstrated ability to identify areas for continuous improvement to the provision of complaint services within business units, developing and supporting the implementation of associated templates, tools, systems, and processes.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

Your current resume
A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Provide an example of a time when you had to work with multiple stakeholders to resolve a complaint. How did you balance their differing priorities while ensuring a positive outcome

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 6 September at 11.55pm AEST

Additional Information:

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email at [email protected] or call 0435 078 206.

Role-specific enquiries: Please contact Cheyne Jones, Manager Complaints & Resolutions Branch via email at [email protected]

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

Apply Now

Refine Your Search

support officer jobs in shellharbour, nsw

Student Administration Officer Complaints

School Administrative Officer - Full Time - Ongoing - Peterborough School

School Learning Support Officer - Identified - Full Time - Ongoing - Warilla High School

School Administrative Officer - Part Time - Ongoing - Bungendore Public School

Field Research Officer - NSW - Wollongong

Video Production Officer

Library Platforms and Technology Officer

Administration Officer

School Administrative Manager - Level 3 - Ongoing - Full-time - Wollongong West Public School

Administration Officer Level 5 - Emergency Department and General Medicine - Shellharbour Hospital

Casual Administrative Officer Level 3 - Oral Health Call Centre Operator

Customer Service Officer

Health Centre Clerk (AO3), Primary Care - PPT (24 hours p/w) - Sector 4/5, South Coast Correctional Centre

Recover at Work Specialist

Case Management Specialist

Asset Administration Officer

Cleaning Services Senior Officer

Teacher of Education Support

Resource Monitoring Officer

Workplace Adjustment Officer - Disability Targeted

I want to receive the latest job alert for support officer in shellharbour, nsw

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