In-Demand Front office Jobs in Robina, Qld

Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Part-time
- Communication skills
- Resort
- Office experience
- Parental leave
Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Weekend availability
- English
- Organisational skills
- Leadership
- Parental leave
Assistant Manager - Front Office
NOVOTEL —Surfers Paradise QLD
- $79,521 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick Apply
Manager on Duty
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Hotel Service Manager
Xanadu Main Beach Resort —Main Beach QLD
- $80,000 - $115,000 a year
- Full-time
- In-person
- Resort
- Office experience
Quick Apply
4d
Front Office Supervisor
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
Client Ticketing Services Manager
Ticketek Entertainment Group —Arundel QLD
- $72,500 a year
- Full-time
- Hybrid work
- Annual leave
- Parental leave
Quick Apply
12d
Content Creator/Video Editor
Hismile —Burleigh Waters QLD
- Full-time
- Outdoor work
- Free parking
Quick Apply
Front Office & Operations Team Leader
Backpackers In Paradise —Surfers Paradise QLD
- $65,000 - $75,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Front desk
- Employee discount
Quick Apply
11d
Litigation Support Officer (Southport)
Queensland Government —Gold Coast QLD
- Temporary
- Microsoft Office
- Administrative experience
18h
Revenue Analyst
Accor Apartments & Realty —Gold Coast QLD
- Part-time
- Hospitality
- Microsoft Excel
- Management
Front Office Host/PBX
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Weekend availability
- Communication skills
- Office experience
- Flexible schedule
Night Auditor
NOVOTEL —Surfers Paradise QLD
- $29.45 - $44.18 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
12d
Front Office Attendant
Compass Group Australia —Coolangatta QLD
- $76,154 a year
- Full-time
- Hospitality
- Administrative experience
- Communication skills
- Free food
Hostel Manager
Tequila Sunrise Hostel —Gold Coast QLD
- From $80,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
20h
Front Office Control Clerk / Front Office Lead
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Management
- Communication skills
- Office experience
At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Crew - Robina DT - Part Time - Gold Coast
Guzman y Gomez —Robina QLD
- Part-time
Quick Apply
Product Junior
Hismile —Burleigh Waters QLD
- Full-time
- Organisational skills
- Communication skills
- Outdoor work
- Free parking
Quick Apply

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Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort

InterContinental -
Sanctuary Cove QLD

Apply Now

Job Details

Part-time

Benefits

Birthday leave
Parental leave

Qualifications

OPERA
Communication skills
Office experience

Full Job Description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.

Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.

As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.

We are currently seeking a Part Time Guest Service Agent to join our Front Office team.

Your Day to Day

As a Guest Service Agent, you will be at the heart of the guest experience, creating memorable first and last impressions while delivering the warm, personalised service that defines InterContinental Hotels & Resorts®.

Working within our Front Office team, you will play an important role in ensuring every guest feels welcomed, valued, and cared for throughout their stay.

In this role, you will:

Deliver a warm, genuine, and professional welcome to every guest, creating exceptional first impressions.
Manage guest arrivals and departures efficiently, ensuring a seamless check-in and check-out experience.
Handle guest enquiries, reservations, requests, and payments with accuracy and attention to detail.
Recognise and engage with IHG One Rewards members and returning guests to deliver personalised service experiences.
Anticipate guest needs and provide recommendations on Resort facilities, dining options, local attractions, and experiences.
Act as a key point of contact for guests, resolving enquiries and concerns with empathy, professionalism, and confidence.
Build positive relationships with guests and colleagues to support an exceptional guest journey.
Collaborate closely with all departments to ensure service delivery is seamless and consistent across the Resort.
Maintain accurate guest records and operational procedures in accordance with Resort and brand standards.
Participate in daily briefings, training sessions, and team development initiatives.
Uphold IHG brand standards, policies, and values in every interaction.

What We Need From You

Ideally, you'll bring:

Previous experience in a Front Office, guest service, or hospitality role within a hotel environment
A passion for delivering exceptional guest experiences and creating meaningful connections with people.
Strong communication and interpersonal skills with a warm, confident, and professional approach.
Excellent problem-solving abilities and a commitment to achieving positive guest outcomes.
Strong attention to detail and the ability to multitask in a fast-paced environment.
A positive attitude and willingness to learn and develop.
The ability to work effectively both independently and as part of a collaborative team.
Experience using Opera PMS or similar hotel management systems (preferred).
Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays.
Full Australian working rights.

What We Offer

At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.

In return for your passion and commitment, you'll enjoy a range of benefits including:

Paid Birthday Leave.
Hotel discounts across IHG properties worldwide.
Food and Beverage discounts.
Enhanced parental leave benefits.
Flexible work options and proactive wellbeing initiatives.
Access to world-class learning and career development programs.
IHG Career Milestone celebrations.
Transfer of entitlements as you grow your career within IHG.
Access to our exclusive retail and lifestyle discounts platform.

At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.

We are proud to be IHG, and we know you will be too.

Learn more about careers with IHG:
careers.ihg.com

Discover InterContinental Sanctuary Cove Resort:
https://www.sanctuarycove.intercontinental.com

Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort

You must have full working rights in Australia to be considered for this opportunity.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

front office jobs in robina, qld

Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort

Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort

Assistant Manager - Front Office

Manager on Duty

At Your Service Manager (Front Office)

Hotel Service Manager

Front Office Supervisor

Client Ticketing Services Manager

Content Creator/Video Editor

Front Office & Operations Team Leader

Litigation Support Officer (Southport)

Revenue Analyst

Front Office Host/PBX

Night Auditor

Front Office Attendant

Hostel Manager

Front Office Control Clerk / Front Office Lead

At Your Service Manager (Front Office)

Crew - Robina DT - Part Time - Gold Coast

Product Junior

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