In-Demand Customer service coordinator Jobs in Tuggeranong, Act

ITSM Specialist - Problem Co-ordinator
NEC Corporation —Majura ACT
- Management
- Communication skills
- Health insurance
- Parental leave
Assistant Team Leader - Fire
Grosvenor Engineering Group —Canberra ACT
- Full-time
- Management
- Team management
- Leadership
7h
Site Reliability Engineer II, APAC
Jamf —Canberra ACT
- On call
- Remote
- Writing skills
- AWS
- AI
8h
Medical Administration Coordinator | Full-Time and Part-Time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance program
13h
HVAC Technician
Grosvenor Engineering Group —Canberra ACT
- Full-time
- Maintenance
- Health insurance
- Pet insurance
Maintenance HVAC & Refrigeration Technician
Modus Projects —Canberra ACT
- Overtime
- HVAC
- Leadership
- Fuel card
- Employee assistance program
Quick Apply
14d
Construction Mechanics
Otis —Canberra ACT
- Full-time

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ITSM Specialist - Problem Co-ordinator

NEC Corporation
Majura ACT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Incident management
IT service management
ITIL
ServiceNow
Problem management
Communication skills

Full Job Description

Are you an experienced ITIL professional with a passion for driving service improvement and resolving complex IT challenges? Join NEC Australia as a Problem Coordinator – ITSM Specialist, where you'll play a pivotal role in identifying root causes, preventing recurring incidents, and enhancing service outcomes across a complex, multi-vendor environment.

Working within our Delivery Support Services team, you'll collaborate with service managers, technical experts, and customer stakeholders to deliver best-practice Problem Management and contribute to continual service excellence.

What You’ll Be Doing

Lead and coordinate end-to-end, cross-provider Problem Management
Assure quality of Root Cause Analysis (RCA) activities, evidence capture and traceability to permanent fixes/known errors.
Facilitate workshops between internal and external service providers, documenting outcomes in line with ITIL best practices.
Analyse incident trends and proactively identify opportunities to reduce service disruption.
Collaborate with Service Delivery Managers, Problem Coordinators, and subject matter experts within a multi-vendor environment.
Produce customer-ready reports, service insights, and KPI metrics.
Promote continuous service improvement initiatives and preventative actions.
Ensure compliance with ITIL processes, customer requirements, governance obligations, and service level commitments.

About you

You'll be a highly organised and analytical ITSM professional who thrives in a fast-paced, customer-focused environment.

To Be Successful You’ll Bring

NV1 or Baseline clearance
3-5+ years' experience in Problem Management, Incident Management, or a related IT Service Management role.
Strong understanding of ITIL frameworks and service management best practices.
Experience facilitating Root Cause Analysis and driving preventative improvements.
Strong stakeholder management and communication skills.
Experience working across multiple customers, priorities, and service environments.
Proficiency with ITSM platforms such as ServiceNow.
Excellent analytical, organisational, and reporting capabilities.
A proactive mindset with a passion for continuous improvement and service excellence.

Desirable Qualifications

Relevant tertiary qualification.
ITIL and SIAM certification (Foundation or higher preferred).

Why NEC?

At NEC, we're committed to creating a brighter future where technology and people work together to solve real-world challenges. You'll be joining a supportive and collaborative team that values innovation, continuous improvement, and professional growth.

What’s In It for You?

Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance, travel, entertainment & more
Salary sacrificing options (car leasing, super, etc.)
Employee Assistance Program – free, confidential support for you & your family

Ready to make an Impact?

Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit. We want to see your expertise in action to give your application full consideration.

Apply today and let’s Orchestrating a Brighter World together!

Apply Now

Refine Your Search

customer service coordinator jobs in tuggeranong, act

ITSM Specialist - Problem Co-ordinator

Assistant Team Leader - Fire

Site Reliability Engineer II, APAC

Medical Administration Coordinator | Full-Time and Part-Time Temporary with a Possibility of Permanency

HVAC Technician

Maintenance HVAC & Refrigeration Technician

Construction Mechanics

More jobs to discover

I want to receive the latest job alert for customer service coordinator in tuggeranong, act

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