We're Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.
Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
As Heidi expands across the Australian and New Zealand health systems, we need someone who can turn a tender into a win. This role owns the end-to-end creation and strategy of bids, proposals and tender responses for our enterprise customers, working closely with clinical, product, commercial and operations teams to build submissions that reflect Heidi's value, outcomes and commitment to clinical safety.
You'll be accountable for the quality, competitiveness and scoring performance of our enterprise tenders, operating as a strategic partner to commercial leadership rather than someone who just formats what's handed to you. This suits someone who's comfortable running several complex bids at once and knows their way around state and territory health procurement, hospital network panels and PHN tender processes well enough to spot where the marks actually are.
Lead bid qualification and build clear bid plans, timelines and ownership across every live tender
Pull apart tender documents to surface requirements, evaluation criteria and the risks buried in the fine print
Run the full tender lifecycle, coordinating input from clinical, IG, product, engineering, finance and legal at the right moments
Write and refine submission content tailored to the priorities and scoring criteria of ANZ health system buyers
Hold every submission to the standards evaluators actually check against: ISO 27001 and IRAP readiness for Australian state and Commonwealth tenders, HISF and HISO alignment for Health NZ tenders, and Privacy Act obligations on both sides of the Tasman
Run internal reviews, keep version control tight, and deliver polished submissions on time
Act as the single point of contact for bid activity, handling clarifications and customer engagement directly
Lead post-bid reviews, dig into scores and evaluator feedback, and feed what you learn back into how Heidi bids next time
Build and maintain a reusable bid content library, and keep it sharp with lessons learned and market insight
5+ years leading complex health system tenders across Australia or New Zealand, though we care more about what you've won than years on the clock.
A romantic streak about software. You believe great products can transform someone's day.
A track record of winning multi-year, seven-figure contracts through state, territory or hospital network procurement, with strong knowledge of ANZ health procurement routes, evaluation scoring and governance requirements.
You're organised enough to run several live bids at once without dropping a deadline, and calm enough that nobody else has to worry about it.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Could you turn a 40-page technical appendix into three paragraphs an evaluator would actually read?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
