In-Demand Customer service representative Jobs in Buderim, Qld

Customer Retention Agent
Epos Now —Maroochydore QLD
- $50,131 - $55,000 a year
- Full-time
- CRM software
- POS
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra Business Technology Centre Perth South —Sunshine Coast QLD
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Part Time Customer Service & Sales Consultant NAMBOUR
Telstra Business Technology Centre Perth South —Sunshine Coast QLD
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
2d

Discover related jobs

Based on your search for customer service representative jobs.

Cleaning and Trolley Collection
Woolworths Supermarkets —Buderim QLD
Help our customers in store by answering questions or providing directions. Full training in operating a variety of equipment and tools that make your job…
13d
Nightfill Manager
Woolworths Supermarkets —Woodford QLD
Make safety a top priority for team and customers by ensuring correct processes are followed in store. As a Nightfill Manager at Woolworths Supermarkets you…
5d

I want to receive the latest job alert for customer service representative in buderim, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near buderim, qld

Customer Service Representative jobs in Ultima Vic

Customer Service No Experience jobs in Bacchus Marsh Vic

Customer Service Representative jobs in Abbotsford Vic

Customer Service Representative jobs in Shailer Park Qld

Customer Service Representative jobs in Eveleigh Nsw

Service Tech jobs in Dandenong Vic

Customer Service Officer jobs in Eagle Vale Nsw

Sales Development Representative jobs in Sydney Nsw

Retail Sales Associate jobs in St James Wa

Retail jobs in Hurstville Nsw

Retail Sales Associate jobs in Wheelers Hill Vic

Retail Sales Associate jobs in Mickleham Vic

Sales Support jobs in Frankston Vic

Retail jobs in Central Coast Nsw

Casual Retail jobs in Sydney Nsw

Retail Sales Associate jobs in Indooroopilly Qld

Customer Services jobs in Melbourne Vic

Customer Service Representative jobs in Kotara Nsw

Sales Representative jobs in Melbourne Vic

Customer Service jobs in Canberra Act

Customer Retention Agent

Epos Now -
Maroochydore QLD

Apply Now

Job Details

Full-time
$50,131 - $55,000 a year

Qualifications

CRM software
POS

Full Job Description

About the company.

We are a market-leading fintech company that supports over 50,000 businesses across 80 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer base.

With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

About the role.

Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - we take it personally.

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints.

Responsibilities.

Retain customers, contributing the company goal of a 1% churn of customer base.

Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.

Manage all cancelled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible.

Use Net Promoter Score results from cancellations to address detractor issues.

Answering customers' billing and subscription queries.

Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth.

Ensure all customers understand the value of the company’s products and services.

Deliver against KPIs in key areas of activity and productivity.

Optimize customer experience by effectively utilizing the CRM.

Follow all relevant processes and proactively give feedback to improve them.

Benefits.

Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
Earn uncapped commission through our inbound sales approach.
Total of 20 days plus bank holidays
Exclusive retail, restaurants, travel and accommodation discounts.
24/7 access to a mental health and well being

Job Type: Full-time

Apply Now

Refine Your Search

customer service representative jobs in buderim, qld

Customer Retention Agent

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Part Time Customer Service & Sales Consultant NAMBOUR

Discover related jobs

I want to receive the latest job alert for customer service representative in buderim, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected