In-Demand Operator | rail Jobs in Para Hills, Sa

Travel Centre Team Leader
Journey Beyond —Adelaide SA
- Sales
- Communication skills
- Resort
- Parental leave
- Employee assistance program
Quick Apply
13d
Reservations Manager
Journey Beyond —Adelaide SA
- Hospitality
- Management
- Organisational skills
- Parental leave
- Employee assistance program
Quick Apply
12d
Strategic Account Business Development Executive
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Resort
- Parental leave
- Employee assistance program
Quick Apply
5d
Senior Business Analyst | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Resort
- Parental leave
- Employee assistance program
Quick Apply
Revenue Manager
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Excel
- Resort
- Parental leave
- Employee assistance program
Quick Apply
13d
Salesforce Developer
Journey Beyond —Adelaide SA
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
Corporate Accountant
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Accounting
- Parental leave
- Employee assistance program
Quick Apply
21h

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Reservations Manager
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Travel Centre Team Leader

Journey Beyond -
Adelaide SA

Quick Apply

Job Details

13 days ago

Benefits

Parental leave
Employee assistance program
Employee discount

Qualifications

Sales
Call centre
Communication skills

Full Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You are a passionate and results-driven leader with proven experience managing and developing high-performing teams in a fast-paced, multi-channel environment. You bring a strong sales mindset and a track record of achieving targets, while consistently delivering exceptional customer experiences.

You are an effective communicator and coach who builds strong relationships, motivates others and drives accountability. You thrive under pressure, adapt quickly to changing priorities, and approach challenges with a calm, solutions-focused mindset.

Highly organised and proactive, you use data and insights to improve performance and identify opportunities for growth. Ideally, you have experience in a call centre or travel/tourism environment and are confident working across multiple systems and stakeholders.

About The Role

As the Travel Centre Team Leader, you will be responsible for leading, coaching and developing a team of multi-skilled Travel Consultants. You’ll drive sales performance, maximise conversion opportunities, and ensure the delivery of outstanding guest experiences across phone, email and web-chat interactions.

This role is ideal for a motivated leader who thrives in a fast-paced environment, enjoys developing people and has a strong focus on results and continuous improvement.

Key responsibilities will include:

Accountability for the overall KPI performance of a team of Travel Sales Consultants, including achievement of sales and revenue targets, call centre metrics, web-chat/email response, upselling, cross-selling, quality SLAs, and individual NPS results.
Coach and develop Travel Consultants to achieve individual and team-based KPIs, with a focus on balancing efficiency and effectiveness within a 5-star sales and service experience.
Participate in and lead Employee Opinion Survey Action Plan activities to enhance team member engagement.
Assist in managing activity resulting from the disruption or cancellation of Journey Beyond services.
Ensure effective communication with Travel Consultants through scheduled team meetings and individual one-to-one feedback and coaching sessions, including accurate documentation of discussion points, action plans and development activities.
Develop and drive targeted outbound call campaigns to deliver a 5-star sales and service experience, including monitoring results and analysing outcomes.
Effectively handle guest feedback, including complaint and escalation telephone calls, emails or letters as required.
Identify opportunities to improve service delivery, policies, procedures and products, sharing this information through appropriate forums and working collaboratively to introduce these improvements.
Foster an environment that ensures all Travel Centre Consultants demonstrate commitment to Journey Beyond’s Purpose, Promise, Personality and Principles.

What We Offer

Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave Program
Purchased Leave Policy
Private health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment

How to Apply

If you're passionate about leading high-performing teams and creating unforgettable guest experiences, this is the opportunity for you.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

Quick Apply

Refine Your Search

operator | rail jobs in para hills, sa

Travel Centre Team Leader

Reservations Manager

Strategic Account Business Development Executive

Senior Business Analyst | Journey Beyond

Revenue Manager

Salesforce Developer

Corporate Accountant

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