In-Demand Enabled solution architect Jobs in Parramatta, Nsw

Senior CCaaS & AI Solutions Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
Forward Deployed Engineer
Accenture —Sydney NSW
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
Intelligent Automation Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Scripting
- AI
Quick Apply
Technical Lead - Customer Platforms
AMP Limited —Parramatta NSW
- Full-time
- AWS
- APIs
- AI
Salesforce Technical Consultant - EOI
Probe CX —North Sydney NSW
- Salesforce
- APIs
- Agile
Product Owner - Artificial Intelligence
Commonwealth Bank —Sydney NSW
- Full-time
- Master's degree
- Agile
- AI
9d
Network & Systems Support Engineer
FinXL —Sydney NSW
- Full-time
- Bachelor's degree
- Communication skills
10d
Devops Architect - Salesforce
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- Salesforce
Quick Apply
Guidewire - Business analyst
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Agile
- Business
- Communication skills
Quick Apply
Senior Solutions Architect, Data & AI
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Machine learning
Quick Apply
11d
Staff Software Engineer – Full Stack (Next,js, React, GraphQL, Node.js)
Commonwealth Bank —Sydney NSW
- Full-time
- SQL
- APIs
- AI
Developer
First Australian Company —Chatswood NSW
- Full-time
- Azure
- Management
- DevOps
- Employee assistance program
- Referral program
Quick Apply
Lead Data Scientist
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- AI
Quick Apply
SalesForce Developer **Must have a valid birth certificate**
FinXL —Sydney NSW
- Contract
- Hybrid work
- Salesforce
Systems Support / Network Engineer
FinXL —Sydney NSW
- $80,000 - $100,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
10d
Cyber Security Engineer
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Analysis skills
- AI
- Gym membership
Quick Apply
6d
Lead Data Consultant
DiUS —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
Senior Product/UX Designer, Senior Consultant
Avanade —Sydney NSW
- Bachelor's degree
- No degree
- AI
Associate Engineering Team Lead (C/C++ to Rust), Trading Technologies
Binance —Sydney NSW
- Full-time
- Remote
- Computer Science
- Engineering
- Databases
Quick Apply
Platform Engineer
Karbon —Sydney NSW
- On call
- Computer science
- Azure
- Computer Science
- Annual leave
- Parental leave
Quick Apply

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Senior CCaaS & AI Solutions Architect

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Bachelor's degree
APIs
AI
Leadership

Full Job Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As part of our Customer Experience & Contact Centre Solutions team, you will join a collaborative group of experts shaping how organisations deliver exceptional customer service at scale. This Solution Architect role will focus on designing and delivering complex, multi-platform solutions across Customer Experience (CX) and Contact Centre as a Service (CCaaS) platforms, using traditional, Conversational AI and Agentic AI flows. You will work closely with enterprise and government clients to transform their operations, collaborating with multiple technology partners and stakeholders to craft strategies that unite people, processes, and technology for measurable business outcomes.

You’ll act as a trusted advisor to clients—translating complex AI capabilities into practical, scalable solutions that drive customer satisfaction and operational efficiency.

Our offices are based in Sydney, Brisbane, Melbourne and Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do
At the moment, as Solution Architect – CX & AI you will be focused on:

Engaging with clients to understand their customer journey, operational environment, and pain points
Developing solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations
Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value
Coordinating with technology partners and internal teams to ensure seamless delivery
Supporting pre-sales and solution shaping activities for enterprise and government customers
Providing strategic insight to optimise service delivery and operational performance
Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing
Evaluating emerging AI technologies (e.g. LLMs, NLU engines, sentiment analysis) and assessing their applicability within CCaaS ecosystems

We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders’ changing requirements - so this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

Broad experience across Customer Experience (CX) solution design
Proven track record in CCaaS platforms such as Genesys Cloud, NICE CXone, Twilio Flex, or Amazon Connect – with experience creating or integrating AI/ML capabilities into these environments
Hands-on experience designing and deploying Conversational AI solutions, including virtual agents, intelligent IVR, NLU/NLP frameworks and workflow automation within contact centres
Experience with Large Language Models (LLMs) and Generative AI applied to customer-facing use cases (e.g., summarisation, intent classification, knowledge retrieval)
Familiarity with API-driven integrations between AI platforms and CCaaS/CRM systems
Demonstrated understanding of Agentic AI – including autonomous task orchestration, intent-driven dialogue management, and IA-assisted agent copilots within the CX domain
Strong consultative skills in mapping customer journeys and delivering transformation strategies

Nice to have:

Familiarity with AI platforms like Cognigy, Verse.ai, Cresta, Microsoft Power Automate and Dynamics Power Automate
Experience working with large-scale enterprise and government environments
Exposure to multi-partner technology ecosystems
Knowledge of design and delivery of cloud-based customer platforms globally

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of information technology professional services. We have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses, to name a few. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

enabled solution architect jobs in parramatta, nsw

Senior CCaaS & AI Solutions Architect

Forward Deployed Engineer

Intelligent Automation Architect

Technical Lead - Customer Platforms

Salesforce Technical Consultant - EOI

Product Owner - Artificial Intelligence

Network & Systems Support Engineer

Devops Architect - Salesforce

Guidewire - Business analyst

Senior Solutions Architect, Data & AI

Staff Software Engineer – Full Stack (Next,js, React, GraphQL, Node.js)

Developer

Lead Data Scientist

SalesForce Developer Must have a valid birth certificate

Systems Support / Network Engineer

Cyber Security Engineer

Lead Data Consultant

Senior Product/UX Designer, Senior Consultant

Associate Engineering Team Lead (C/C++ to Rust), Trading Technologies

Platform Engineer

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