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Level 3 Service Desk Engineer
EFEX —Toowoomba QLD
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Quick Apply
Customer Success Technical Adoption Manager (Australia, Canberra, Remote)
Broadcom —Brisbane QLD
- Full-time
- In-person
- Communication skills
Computer Network and Systems Engineer - COS
Complete Office Supplies Pty Ltd —Lidcombe NSW
- $83,000 a year
- Full-time
- Azure
- Management
- Bachelor's degree
Quick Apply
Kubernetes Platform Architect (Australia, Remote)
Broadcom —New South Wales
- Full-time
- Azure
- Computer Science
- Engineering
Platform Engineer Google
Auto & General Holdings —Toowong QLD
- Azure
- Administrative experience
- AWS
- Work from home
- Parental leave
Quick Apply
11d
Service Desk Manager
First Focus —Brisbane QLD
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Senior DevOps Engineer
Shubh IT Solutions Pty Ltd —Brisbane QLD
- $90,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
Quick Apply
10d
Senior Systems Administrator (x2)
NTT —Sydney NSW
- Contract
- Remote
Quick Apply
8d
Data Centre Systems Engineer (NV1/NV2 Cleared)
DeployPartners —Canberra ACT
- $2,600 a month
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Field Services Representative
Amentum —Canberra ACT
- Full-time
- Administrative experience
- Employee stock purchase plan
- Dental insurance
2d
Infrastructure Engineer
National Heavy Vehicle Regulator —Brisbane QLD
- $135,995.90 a year
- Full-time
- Hybrid work
- Scripting
- Communication skills
- Health insurance
- Annual leave
1d
Presales ITAM & FinOps
SoftwareOne —North Sydney NSW
- Salesforce
- AI
9d
IT Systems Analyst
Northern Star Resources Limited —Goldfields WA
- On call
- Microsoft Office
- No degree
- Communication skills
- Health insurance
- Annual leave
8d
Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
8d
Professional Services Engineer
Datacom —Canberra ACT
- Hybrid work
- Communication skills
Quick Apply
Senior Linux Engineer
DP World Australia Limited —New South Wales
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
7d
Network Technical Specialist for Infra
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
8d
Systems Engineer
Federal Group —Brisbane QLD
- Full-time
- Azure
- AWS
Senior Network Infrastructure Engineer
KBR —Canberra ACT
- Full-time
- Communication skills
- Parental leave
Application Support Engineer (weekend shift)
oneZero Financial Systems —Chatswood NSW
- Weekends only
- Hybrid work
- Administrative experience
- Financial services
- Communication skills
- Health insurance
Quick Apply

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Level 3 Service Desk Engineer

EFEX -
Toowoomba QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

TCP
Azure
WordPress
AWS Certification
Administrative experience
DHCP
AWS
IT support
WAN
DNS
VMWare
Leadership
Communication skills
Intune
Medical administration
VPN

Full Job Description

Level 3 Service Desk Engineer | Toowoomba

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 3 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

This is an opportunity to join a growing national MSP where you'll take ownership of high-level technical escalations, mentor engineers, and play a key role in delivering exceptional outcomes for clients.

Who We Are

Priority 1 IT is powered by efex

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

We're looking for a Level 3 Service Desk Engineer to join our Toowoomba team.

As a senior member of our technical team, you'll act as the primary escalation point for complex incidents and service requests while helping maintain the stability, security, and performance of our clients' environments.

You'll work across a broad range of technologies and play an important role in supporting, mentoring, and developing junior engineers.

In this role, you'll:

Act as the primary technical escalation point for complex client issues
Troubleshoot and resolve advanced desktop, server, cloud, and networking incidents
Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure
Assist with cloud networking, infrastructure, and security solutions
Deliver both remote and onsite support across a diverse client portfolio
Maintain high-quality documentation, ticket management, and client communication
Collaborate with vendors and internal teams to drive timely resolution of critical issues
Identify opportunities for remediation, optimisation, and continual improvement within client environments
Mentor and support Level 1 and Level 2 engineers, sharing knowledge and technical expertise

About You

You'll thrive in this role if you:

Have 5+ years' experience in an IT support, infrastructure, or engineering role within an MSP environment
Enjoy solving complex technical problems and taking ownership through to resolution
Are confident working directly with clients and managing technical escalations
Have excellent communication skills and can explain technical concepts clearly
Enjoy mentoring others and contributing to a collaborative team culture

You'll bring strong experience across:

Microsoft 365, Entra ID and Intune
Windows Server environments
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V
Cpanel/WHM and Wordpress
Medical PMS administration

Experience with any of the following will be highly regarded:

WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Microsoft Azure
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, Cisco, AWS, CompTIA or other industry certifications
Financial software administration
Microsoft Power Platform

What We Offer

Competitive salary package reflective of your experience
Career pathways into technical leadership, projects, architecture, and specialist engineering roles
Exposure to a wide range of technologies, industries, and client environments
Ongoing training and professional development opportunities
Supportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is more than a support role. It's an opportunity to become a trusted technical leader within a growing national MSP.

You'll work on challenging technical problems, help shape client outcomes, mentor emerging engineers, and continue developing your expertise across modern infrastructure, cloud, networking, and security technologies.

If you're looking for a role where your technical skills and experience will make a genuine impact, we'd love to hear from you.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information

Quick Apply

Refine Your Search

vmware australia jobs

Level 3 Service Desk Engineer

Customer Success Technical Adoption Manager (Australia, Canberra, Remote)

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Data Centre Systems Engineer (NV1/NV2 Cleared)

Field Services Representative

Infrastructure Engineer

Presales ITAM & FinOps

IT Systems Analyst

Network Technical Specialist

Professional Services Engineer

Senior Linux Engineer

Network Technical Specialist for Infra

Systems Engineer

Senior Network Infrastructure Engineer

Application Support Engineer (weekend shift)

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