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Digital Business Analyst

Fantastic Furniture -
Chullora NSW

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Job Details

Full-time
$70,000 - $80,000 a year

Qualifications

Hybris
Azure
Computer Science
Mobile applications
Business analysis
Microsoft Dynamics 365
E-commerce
Analysis skills
Bachelor's degree
Scrum
Software development
Agile
Business
Communication skills
SDLC
Information Technology

Full Job Description

Digital Business Analyst

Full-time permanent opportunity
Chullora, NSW location
$70,000 - 80,000 + superannuation

We are currently seeking an experienced and motivated Digital Business Analyst to join our growing Digital & Technology team. This is an exciting opportunity for a highly analytical and hands-on professional who thrives in fast-paced digital environments and is passionate about delivering exceptional omnichannel customer experiences.

If you enjoy solving complex problems, collaborating across teams, and helping shape the future of digital retail - we'd love to hear from you.

About the Role

As the Digital Business Analyst, you will play a key role in supporting and delivering digital transformation initiatives across Fantastic Furniture's digital ecosystem. You will work closely with internal stakeholders, developers, vendors, QA teams, and technology partners to analyse business processes, gather and document requirements, support website releases, and contribute to the successful delivery of digital projects and A/B testing initiatives.

This role is highly collaborative and hands-on in nature, requiring strong troubleshooting skills, attention to detail, and the ability to coordinate multiple priorities simultaneously.

You'll contribute across the full software development lifecycle - from discovery and analysis through to testing, release support, and ongoing optimisation.

Key Responsibilities

Collaborate with stakeholders to gather, analyse, and document business and technical requirements & Translate business needs into detailed functional specifications, user stories, process maps, and acceptance criteria
Support the delivery and governance of digital projects across web, mobile, e-commerce, and customer experience initiatives
Work collaboratively with Digital, Technology, Security, and Architecture teams to ensure solutions are fit for purpose
Coordinate with external vendors to resolve defects and production issues within agreed SLA timeframes
Support unit testing, integration testing, and user acceptance testing activities, Raise and manage defects through approved issue management systems
Support Agile delivery practices including sprint planning, backlog management, task prioritisation, and Kanban maintenance
Work with stakeholders to identify opportunities to improve the digital customer journey
Ensure customer-centric thinking is embedded into all digital solutions and integration activities

What We're Looking For, Essential Experience

3+ years' experience as a Business Analyst or Functional Business Analyst within a digital environment
Strong experience working across digital platforms including CMS, CRM, e-commerce, or mobile applications
Experience working within Agile/Scrum delivery frameworks
Strong analytical, problem-solving, and troubleshooting skills
Experience supporting software development lifecycles and digital project delivery
Exposure to Azure DevOps or similar project management tools
Excellent communication and stakeholder engagement skills
Retail or omnichannel experience highly regarded
Experience with SAP Hybris and/or Microsoft Dynamics 365
Exposure to A/B testing platforms and optimisation tools
Project management experience
HTML, XML, or JavaScript knowledge
Understanding of BA frameworks and methodologies
Bachelor's degree in Business, Information Technology, Computer Science, Marketing, or related discipline
IIBA, BABOK, CCBA or CBAP certifications highly regarded

In Return, We Offer

Opportunity to work on exciting digital transformation initiatives
Collaborative and supportive team environment
Career development and growth opportunities
Exposure to leading digital technologies and platforms
Flexible and dynamic workplace culture
Employee benefits and team discounts

Ready to Apply?

If you're passionate about digital innovation, customer experience, and delivering impactful solutions in a fast-moving retail environment, we'd love to hear from you.

Apply now and help shape the future of digital at Fantastic Furniture.

Quick Apply

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