Overview:
We’re seeking a dynamic and experienced Senior Solution Consultant to join our high-performing Professional Services team. In this pivotal post-sales, customer-facing role, you’ll lead client engagements, design impactful best in class enablement solutions, and guide customers through successful onboarding that maximize value and drive adoption of Seismic’s Enablement Cloud Platform. You’ll be instrumental in helping clients achieve their revenue goals by aligning platform capabilities with strategic business outcomes.
You are a versatile professional who thrives at the intersection of strategy, technology, and customer success. You bring a unique blend of consulting expertise, business acumen, and project leadership, and you’re passionate about delivering measurable impact.
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A strategic thinker who connects product capabilities to business value
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A trusted advisor who builds strong, empathetic relationships
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A confident leader, at ease leading complex, fast-paced projects and driving clarity in ambiguous situations
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Detail-oriented and hands-on, yet always focused on the bigger picture
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A proactive problem-solver with a strong sense of ownership
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Skilled at juggling multiple priorities while exceeding expectations
Who you are::
- Proven experience leading onboarding or implementation projects from kickoff through go-live
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Bachelor’s Degree or equivalent experience
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Solid client-facing experience with the ability to influence outcomes and manage expectations
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Demonstrated consultative skills, with the ability to synthesize business goals into technical solutions
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Strong understanding of SaaS ecosystems, data flows, integrations (APIs), and system configurations
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Ability to balance strategic thinking with tactical execution and handle multiple engagements simultaneously
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Excellent written and verbal communication skills, including client-facing presentation and facilitation
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Proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint
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5+ years of experience in post-sales solution consulting, technical implementation, customer success
What you'll be doing::
Primary Customer-Facing Responsibilities:
Customer Implementation & Enablement
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Lead the end-to-end solution design and delivery for new and existing customers post-sale, ensuring a seamless and impactful onboarding experience
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Conduct discovery sessions to gather business requirements, uncover challenges, and define solution architecture and workflows
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Configure and optimize platform implementations to align with customer goals and success criteria
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Provide enablement documentation, and hands-on training to ensure customer self-sufficiency and early adoption success
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Leverage AI tools and systems to streamline workflows, accelerate solution delivery, and continuously improve team productivity
Strategic Advisory & Value Realization
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Serve as a trusted advisor to customers, guiding them on best practices, solution optimization, and change management
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Drive strategic conversations about how the platform can evolve with their business needs over time
Project Leadership & Delivery
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Lead or proactively support project management activities, including timelines, stakeholder alignment, scope, and resource coordination
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Identify and mitigate risks throughout the project lifecycle while ensuring a strong transition to steady-state operations
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Actively manage communication with customers and internal teams to ensure alignment on progress and outcomes
Organizational Responsibilities:
Cross-Functional Collaboration & Process Innovation
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Collaborate with Product, Engineering, Customer Success and Support to share customer insights to inform roadmap priorities and feature enhancements
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Contribute to playbooks, solution templates, and internal tools that elevate the efficiency and consistency of solution delivery
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Serve as a subject matter expert internally, supporting onboarding and mentoring of new consultants
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Participate in ongoing upleveling of skillsets to enhance technical and consultative acumen
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Offer feedback and ideas to improve internal processes, driving efficiencies in the business
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Achieve billable utilization targets to successfully achieve Services revenue targets
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Demonstrate organizational agility by adapting quickly to evolving priorities, shifting business needs, and changing team structures in a fast-paced environment
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Maintain working hours that include some overlap with Pacific Standard Time (PST) to enable effective collaboration with North American teams and stakeholders
What we have for you::
- You’ll own meaningful customer relationships and shape their early experience with our product.
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You'll influence how our team delivers services at scale, while still bringing a personalized touch to each engagement.
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You’ll join a fast-paced, collaborative team committed to customer success and continuous improvement.
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You’ll gain exposure to multiple industries and business challenges - making this a great next step for career growth in strategic services, customer success, or product leadership.
At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.
