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Debt Collection Supplier Manager

Equifax -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee assistance program

Qualifications

Communication skills
Negotiation

Full Job Description

Melbourne
Australia
Sales & Support
Full time
4/30/2026
J00176248

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Manage Preferences

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Help Australia and New Zealand’s leading lenders optimise their collections performance. Join our platform team to drive smarter, fairer decision-making across the entire credit lifecycle. You’ll take ownership of debt collection supplier performance, leveraging deep data insights to hit key targets and ensure our partners are delivering the best possible results for Equifax and our clients.

What you’ll do

Own collections performance leadership with Debt Collection partners.
Manage collections performance of client portfolios using data and insights generated by EFX analysts.
Provision of commentaries to performance MI to explain collections performance from Debt Collection suppliers and assess against objectives set.
Influence the performance outcome of Debt Collection suppliers through insight into the drivers of performance, challenging the suppliers to ‘raise the bar’.
Obtaining analysis, feedback and insight from DCAs to support variance to explanations (above and below expectations) and provide information to the Recoveries Management team and Clients directly.
Work with EFX analysts and operations to ensure you have a holistic view of DCA performance
Ensure that governance protocols are followed, meetings and actions are documented and managed.
Maintain a visible presence on site / virtually with nominated suppliers. Activities could include:
Call listening and floor walking for new and existing clients’ portfolios.
Attend client training days/workshops with agency representatives; share findings, own actions and drive to conclusion.
Identify and log any potential risks and issues – whereby the supplier or their sub-contractors could present a potential risk to Equifax or Clients.
Identify ways to improve the cost effectiveness of the services delivered via our suppliers – supporting the development of alternative commercial arrangements.
Provide input to plans and strategies for the team, department, client initiatives & actions Debt Collection suppliers.
Innovative design and tracking of incentives to drive Debt Collection suppliers towards Client and Equifax requirements.
Ensuring that Equifax supplied training materials/packs are up-to-date; clearly understood and in use by the Debt Collection suppliers during their customer interactions.

What experience you need

Experience working in a collections and or recoveries environment
Strong internal stakeholder and external supplier management skills
Proven ability to operate independently and take initiative
Using reports, MI and data to identify performance gaps
Effective influencing, negotiation and persuasion skills
Strong written and oral communication skills,
Analytical mindset

What could set you apart

Previous experience of working in a Collections or Recoveries environment
Previous experience working with Debt Collection Suppliers

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Apply Now

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Debt Collection Supplier Manager

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