In-Demand Level help desk desktop support Jobs

Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
Senior IT Helpdesk Technician
Advanced Technology —Boambee NSW
- $50,000 - $70,000 a year
- Full-time
- Azure
- Microsoft Office
- SQL
Quick Apply
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Technology Delivery Engineer
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- AWS
- POS
- Analytics
Health & Safety Advisor (Consultant)
Gilbert Service Group Pty Ltd —Singleton NSW
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Writing skills
- Education
- SharePoint
Quick Apply
11d
Manager ICT Operations
City of Perth —Perth WA
- Full-time
- Leadership
8d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Senior Workplace Engineer
Link Group —Docklands VIC
- On call
- Management
- Communication skills
11d
IT Help Desk Technician
Consolidated Minerals Australia (ConsMin) —Australia
- Full-time
- Azure
- Microsoft Office
2d
Senior Workplace Engineer
MUFG Pension & Market Services —Australia
- On call
- Management
- Communication skills
11d

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Service Desk Analyst
cubesys —Sydney NSW
Provide Level 1 technical support to Interactive Managed Services customers across Australia, providing first call resolution or fulfillment where possible to…
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Advanced Technology —Boambee NSW
Helpdesk Support Level 1 & 2 & 3 Support. Setup & Support Server Environments 2012 ,2016, 2019 environments, Hyper-V, SQL, Exchange 3rdParty and occasionally…
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Service Desk Analyst

cubesys -
Sydney NSW

Apply Now

Job Details

Qualifications

Desktop support
Azure
Customer service
DevOps
Microsoft Exchange
Microsoft Office
ITIL
Communication skills
Time management

Full Job Description

At cubesys, client relationships are our top priority. We are seeking a passionate and enthusiastic Service Desk Analyst who can provide our Managed Services customers a single point of contact for all incidents and service requests, whilst ‘wowing’ them with your experience and commitment to exceptional customer service. You will be supporting some highly recognised and industry-leading customers and making a positive impact on their businesses.

Some Of The Key Things You Will Do

Provide Level 1 technical support to Interactive Managed Services customers across Australia, providing first call resolution or fulfillment where possible to meet agreed Service Level Targets.
Create and resolve Incident tickets on behalf of customers. Perform first-level investigation, diagnostics, and troubleshooting for cloud and end-user services.
Fulfill Service Requests for customers and end users.
Manage tasks, ticket queues, and priorities effectively to meet deadlines and customer expectations.
Coordinate, collaborate, and escalate incidents and requests within established service levels.
Consult with various partners and support teams to achieve the desired outcome for our customers.
Work on-site days with a rotating roster from Monday to Friday

What We Are Looking For

2 to 3 years of experience in a similar role
Knowledge and experience working in a desktop support role, with robust troubleshooting skills.
Experience managing and troubleshooting Microsoft Azure, Active Directory administration, Virtual Desktop management, Email Provisioning, Exchange management, and Office 365.
Strong customer focus and effective time management skills.
Effective communication and people skills, with the ability to create positive customer relationships.
Ability to work as a team member, and as an individual.
Experience with processes aligned to the ITIL framework is desired, but not essential.

About Us

We are a team of deeply passionate cloud specialists with extensive expertise in engineering, automation, and DevOps. Driving us is a desire to help businesses and organizations of all sizes succeed with cloud technology, enabling them to digitize, innovate and improve efficiency through cloud adoption, optimization, automation, and day-to-day management of ICT systems.

Working with cubesys offers a ‘big end of town’ experience within a small, dynamic team. You’ll work alongside genuinely experienced and skilled people you can learn from.

Our environment is flexible and goals-orientated — you’ll enjoy the freedom to work remotely without losing access to the managerial guidance that’ll enable you to develop in your role.

When you are in the office? Join your colleagues at our technical breakfasts (‘tekkie-brekkies’) and Friday lunch gatherings. We’re always looking for ways to learn together — even though we push boundaries and do cutting-edge work, we do so in a relaxing, inviting environment that helps us grow as a team.

Our Values

Effectiveness – Channeling our passion for technology to drive impactful IT solutions.
Courage – Challenging ourselves and our clients to embrace change and question established norms.
Fairness – Providing a work environment for cubesys team members and customers that is fair and balanced.
Learning – Continuously learning and sharing knowledge to enable our people to thrive and get the best out of technology.

Benefits

Offices in Sydney CBD with the flexibility to work Hybrid

Apply Now

Refine Your Search

level help desk desktop support jobs

Service Desk Analyst

Senior IT Helpdesk Technician

Service Desk Officer

Technology Delivery Engineer

Health & Safety Advisor (Consultant)

Manager ICT Operations

System Administrator 2 - Sydney, Australia

Senior Workplace Engineer

IT Help Desk Technician

Senior Workplace Engineer

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