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Role Title: Field Services Representative - ACT
Role Description:
Field Service Representative (FSR) reports to the COSPO SMM to provide frontline technical functions. He or she works alongside a team of multiple Field Service Representatives as part of the COSPO Operations Team.
The role pertains to maintenance of COSPO product lines, Defence Cyber Range (DCR) and Sub-systems, Joint Cyber
Operations Mission System (JCOMS), and Systems Development Test Environment (SDTE).
DCR consists of physical infrastructure located at various locations throughout Australia to provide a Simulated Cyber
Terrain (SCT) in order to provide virtual training, exercise and operational planning to ADF Cyber units. The role requires
conduct of scheduled maintenance and monitoring of the system IAW the Maintenance Management System (MMS) and
DCR System and Security Documentation. The responsibility of the position is for maintenance of physical infrastructure
and production software supporting the infrastructure and SCT. New IT service implementations, physical hardware
installations, maintaining DCR classrooms to be fit for purpose and wider DDG engagement are examples of frequent, but
ad hoc tasks.
JCOMS is the mission system responsible for the conduct of defensive cyber activities throughout the ADF. The system
consists of three sub-systems to deliver the capability. Maintenance of this system is limited to supporting hardware
maintenance/faults and software updates/patching IAW the Maintenance Management System (MMS) and JCOMS
System and Security Documentation. Ad Hoc tasks such as provision of on-site support will also be required.
SDTE is the support system designed to support COSPO activities, including software development, maintenance
recording and scheduling, ILS activities and others. Maintenance requirements for this system are yet to be defined, but
expect support to hardware maintenance and on-site support to be part of the role once delivered.
Transition into Service (TiS) and through life support of the product line is the responsibility of the Product Managers
(PdM). Product Services Team Support is expected to support the PdM as required and through conduct of maintenance
IAW the appropriate frameworks and publications.
Sound technical abilities and customer focus is required. The Field Service Representative is required to be productive
under limited supervision, provide timely feedback on work states and recommends technical options for meeting
workplace objectives.
This role supports various regions around Australia. Domestic travel is occasional and shift work or longer hours may be
required at the approval of COSPO In-Service Sustainment Manager, in support of scheduled exercises.
The Field Service Representative is to support the COSPO Senior Maintenance Manager to maintain the ADF cyber
range and assist with the roll out of scalable cyber ranges to support medium and large scale joint exercises and training
activities.
Note: This position requires access to technical documentation for a US-owned system for which a Third Party Re-Transfer Agreement applies. Should a contractor be engaged in this position, the relevant workforce vendor must work with COSPO to establish and maintain a Third-Party Re-Transfer Agreement for this purpose.
Key Responsibilities:
- Level 1 (Basic) support for all COSPO products
- Level 2 (Troubleshooting) support for all COSPO products
- Logging or assisting with the logging of support requests
- Maintain & administer DCR and SDTE infrastructure and endpoints
- Auditing and asset management of COSPO owned materiel, at unit locations
- Coordination and assistance with COSPO products’ upgrades/updates/maintenance
- Contribute/participate in COSPO product test and evaluation activities
- Participate in support request triage.
- Conduct product maintenance in accordance with the COSPO Maintenance Management System
Qualifications:
Essential:
- Demonstrated knowledge in IT Administration
- Certified SAFe® Practitioner (mandatory for all COSPO personnel - can be completed upon engagement)
Desirable:
- Cyber Security qualifications
- VMWare vCentre – Progress through the VMWare vSphere learning pathway
- CompTIA Sec+
- Industry experience in managing large-scale networks, and Cyber Ranges.
Experience:
Essential:
- Experience in IT Administration
- Experience with Physical and Virtual network devices
- Prior experience in IT cross-functional or project teams
- Prior experience working on ADF systems and networks
Desirable:
- Experience with Powershell
- Experience in and understanding of cyber security
Required Security Clearance Level: NV2
Location: Canberra
Weekly Hours: 40
Compensation Details:
AUD
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
06/16/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
