In-Demand Technical support Jobs in Brisbane, Qld

ICT Support and Test Engineer
PKCG —Brisbane QLD
- $75,086.28 - $85,000.00 a year
- Full-time
- AutoCAD
- Azure
- Administrative experience
Quick Apply
1d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
Support Systems Analyst
Boeing RIV Site —Enoggera QLD
- Hybrid work
IT Field Technician
Hyne Timber —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
4d
System Administrator
PKCG —Brisbane QLD
- $75,086.28 - $85,000.00 a year
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Quick Apply
9d
Service Desk Agent
Datacom —Brisbane QLD
- Full-time
- Parental leave
Quick Apply
Document and Systems Administrator
Enaex —Brisbane QLD
- Full-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance program
EMTS Technical Support
Enaex —Brisbane QLD
- Full-time
- Communication skills
- Employee assistance program
Service Desk Coordinator
Queensland Government —Brisbane QLD
- Temporary
- No degree
- Leadership
- Communication skills
11d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
17h
Service Desk Analyst
Bolton Clarke —Brisbane QLD
- Full-time
- Computer Science
- Microsoft Office
- SQL
- Health insurance
- Employee assistance program
8d
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Level 3 IT Technical Specialist
Abano Healthcare —South Brisbane QLD
- Full-time
- Azure
- Management
- No degree
Quick Apply
IT Senior Support Technician
Qscan Group —Brisbane QLD
- Full-time
- Customer service
- Clinic
- Communication skills
IT Application Support Engineer (Pharmacy)
Icon Group —Brisbane QLD
- Full-time
- Parental leave
- Employee assistance program
5d
HVAC Technical Support
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) —Brisbane QLD
- Full-time
- HVAC
- Communication skills
- Time management
- Employee assistance program
- Employee discount
Service Desk Manager
First Focus —Brisbane QLD
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Level 2 Service Desk Engineer
EFEX —Brisbane QLD
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
HO - Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply

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ICT Support and Test Engineer

PKCG
Brisbane QLD

Quick Apply

Job Details

Full-time
$75,086.28 - $85,000.00 a year
1 day ago

Qualifications

AutoCAD
Bluebeam
System administration
Azure
Microsoft Exchange
Administrative experience
Revit
Bachelor's degree
Virtualisation
CompTIA Network+
IT support
Scripting
SharePoint
Security
VMWare
CompTIA Security+
Communication skills
ProCore
Intune
Information Technology

Full Job Description

Purpose of the position

The purpose of the ICT Support and Test Engineer position is to provide hands-on technical support across Microsoft 365, networking, security, and AEC (Architecture, Engineering and Construction) industry applications for our portfolio of managed clients. This role combines tier 2/3 support with a strong focus on testing and quality assurance, ensuring that scripts, configurations, security policies, and deployments are thoroughly validated before they reach client production environments. The role involves working closely with security tools (Huntress and ThreatLocker), managing endpoints via Datto RMM, and supporting AEC-specific applications such as Revit, AutoCAD, Bluebeam. This position is critical to maintaining reliable, secure, and well-tested IT environments for our AEC client base.

Responsibilities and duties

Oversee the daily support, system administration and testing operations across our managed AEC client portfolio, including:

· Deliver tier 2/3 technical support across Microsoft 365, networking, security, and AEC-specific applications for managed clients, ensuring timely and effective issue resolution.

· Liaise with security vendors, suppliers, and service providers; evaluate, recommend, deploy, and maintain security software solutions; and monitor vendor performance against contractual obligations and service level agreements (SLAs).

· Diagnose, troubleshoot, and resolve hardware and software malfunctions across servers, workstations, and communication infrastructure to minimize downtime and operational disruption.

· Test system upgrades and patches prior to deployment, tracking and resolving identified issues in accordance with established quality assurance scripts, procedures, and processes.

· Build and maintain a dedicated sandbox/test environment to validate system changes and configurations prior to production rollout.

· Conduct regression and compatibility testing following Windows, Microsoft 365, and AEC software updates to maintain system stability and functionality.

· Coordinate and execute user acceptance testing (UAT) with client stakeholders for major system changes, upgrades, and migrations.

· Test and validate backup and disaster recovery procedures, documenting outcomes and recommending improvements as required.

· Maintain comprehensive documentation of procedures, test cases, and configuration changes within the company knowledge base.

· Support new client onboarding through environment audits, baseline assessments, and initial system testing to establish performance benchmarks.

Academic and trade qualifications

Essential qualifications

Microsoft 365 Fundamentals – MS-900

Desirable qualifications

A bachelor’s degree in information technology
Networking or security-related certification (e.g. CompTIA Network+ or Security+)

Work experience and skills

Essential experience

Experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, Intune, Entra ID).
Strong scripting skills (PowerShell preferred) and experience with RMM platforms (Datto RMM advantageous).
Familiarity with endpoint security tools (ThreatLocker, Huntress, or similar EDR/MDR platforms).
Networking fundamentals – firewalls, VPNs, switches, and Wi-Fi.
A methodical, test-driven approach to deploying changes.
Minimum 3 years of relevant work experience.

Desirable experience

Exposure to AEC industry software (Revit, AutoCAD, Bluebeam, Procore, ProjectWise) highly regarded.
Familiarity and understanding of the AEC (Architecture, Engineering and Construction) industry and its relevant tools and applications.
Prior experience in system administration, IT support, or a related role.

Personal qualities and behavioural traits

Essential qualities or behaviours

Excellent verbal and written communication skills to interact with various departments and stakeholders. The ability to explain technical concepts to non-technical users is important.
Strong documentation skills and attention to detail.
A keen eye for detail to ensure configurations, security policies, and test results are accurate and properly recorded.
The ability to work effectively in a team environment and collaborate with other IT professionals to achieve common goals.

Desirable qualities or behaviours

Desire to personally and professionally learn and improve skills and experience relevant to the AEC industry and the clients it serves.

Relationships

Details of relationships relevant to this role

This position will be trained by the Service Desk Manager with ongoing support and supervision.
Internal relationships with other teams within the organisation for escalations and project work.
External relationships with end users who may have varying roles, from administration through to C-level executives, that require technical assistance.
External relationships with vendors and other service providers to coordinate hardware and software faults for the purpose of resolution.

Pay: $75,086.28 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in brisbane, qld

ICT Support and Test Engineer

IT Support Engineer

Support Systems Analyst

IT Field Technician

System Administrator

Service Desk Agent

Document and Systems Administrator

EMTS Technical Support

Service Desk Coordinator

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Level 3 IT Technical Specialist

IT Senior Support Technician

IT Application Support Engineer (Pharmacy)

HVAC Technical Support

Service Desk Manager

Level 2 Service Desk Engineer

HO - Systems Administrator

ICT System and Field Technical

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