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Desktop Support Engineer L1

Total IT Global -
Brisbane QLD

Quick Apply

Job Details

Casual | Contract
$28 - $30 an hour
4 days ago

Qualifications

Asset management
SCCM
Microsoft Exchange
Microsoft Office
DHCP
DNS
Communication skills

Full Job Description

This is a casual role, on a contract basis, you will be paid on the days you work.

The engineer must be available, especially on Wednesdays, for support at the below location.

Address- 520 Wickham Street (Level 2, HQ South Tower), GEHC Office, Fortitude Valley, Queensland, 4006, Australia

You will be working in Brisbane for our well known clients.

Please find below the job Description for the role.

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Excellent working knowledge of Windows 7, 8, 10, 11
Good working knowledge of Windows. (MacOS a plus).
Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
Excellent working knowledge in asset / inventory management
Ability to maintain composure and focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of client appointments while adapting to customer requests.
Demonstrated ability to communicate complex technical concepts in simple language.
Strong Experience in Multi-Functional Printer troubleshooting
Travel within the city required
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Excellent verbal and written communication in English

Pay: $28.00 – $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

android engineer jobs

Desktop Support Engineer L1

Principal Cybersecurity Engineer

Provisioning Engineer

Senior Solutions Engineer

QA Engineer, Backend

Engineering Manager, Android SRE, Site Reliability Engineering

Identity Engineer

Senior Engineer

Senior Digital Support Engineer

Product Design Engineer (Brisbane)

Product Design Engineer (Sydney)

Software Engineer .NET

Senior Unity Software Engineer

Tech Lead, Android Core Product - Melbourne, Australia

Localization Project Manager

Lead Software Engineer - Mobile

Senior Software Engineer

C/C++ Software Engineers

Product Development Manager (Brisbane)

Software Engineer II - Rendering

I want to receive the latest job alert for android engineer

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