In-Demand Consultant data & analytics (open) Jobs

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Quick Apply
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Analyst - Intelligent Automation

Probe CX -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
ITIL
ServiceNow
Communication skills

Full Job Description

About the Role

We are looking for a proactive Analyst to join our Managed Services team. This role is ideal for someone who enjoys client interaction, problem-solving, and working with modern automation and cloud technologies. Experience in UiPath, Microsoft Power Platform, or Azure will be highly regarded. You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships. This role is based onsite in Sydney with a hybrid working model.

Key Responsibilities

Service Ticket Management:

Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs.
Provide clear, professional updates and resolutions to clients via email and ticketing systems.

Client Engagement:

Build rapport with client stakeholders through effective communication and regular updates.
Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements.

Reporting & Metrics:

Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance.

Collaboration & Upskilling:

Work closely with senior consultants and technical teams to resolve complex issues.
Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.

What You Bring

Strong written and verbal communication skills with excellent email etiquette.
Ability to manage multiple tickets and priorities in a fast-paced environment.
Basic understanding of IT service management tools (e.g., ServiceNow).
Hands-on experience or working knowledge of automation platforms such as UiPath and/or Microsoft Power Platform, and exposure to Azure services.
Comfortable in client-facing situations and able to present updates confidently.
Must have 6 months - 1 year of RPA development experience.

Nice to Have

Knowledge of ITIL principles or service management best practices

About Innovior

Innovior is a digital transformation organisation that forms part of Probe Group’s portfolio of brands, specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics.

About Probe Group

Probe Group is a global business of 19,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

consultant data & analytics (open) jobs

Analyst - Intelligent Automation

Senior Consultant - Supply Chain and Operations

Manager | Industrial Relations

Experience Design Professional

Senior Consultant - Audit Technology

Market Research Manager

Senior Business Value Specialist

Senior Consultant - Tax Technology and Transformation

Technology Focused Senior Consultant or Manager - Insurance Claims Transformation Business Analyst

National Corporate Accounts Partner

EY Parthenon Senior Consultant or Manager - Transaction Diligence

Technical Success Manager - ANZ

First Nations Graduate Position (Research Assistant)

Associate Director- Sales Representative (Corporate Segment)

Senior Business Analyst

EY-Parthenon - Senior Consultant - Deal Origination

Senior Consultant - Finance - Business Consulting

Market Research Manager

Senior Consultant or Manager - Actuarial - Financial Services

Value Business Engineer - APJ

I want to receive the latest job alert for consultant data & analytics (open)

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