BUSINESS DESCRIPTION: habbot
Who We Are:
habbot is an independent footwear brand for individual women. Each habbot collection is designed in Melbourne and handmade by a team of skilled craftsmen in a family-owned factory in Le Marche, Italy. We create premium quality handcrafted women’s leather footwear and accessories that pair contrasting elements of the old world with the new. Our work lies at the intersection where classic chic meets contemporary edge and offbeat style. habbot currently operates a Collingwood ‘studio’ retail store and direct-to-consumer ecommerce retail store at www.habbotstudios.com, and prides itself on offering outstanding quality footwear to retail customers, to inspire and delight.
Our Work Culture:
We are a small but powerful all-female team with founder and designer Annie Abbott at the helm. Collaboration, innovation and creativity, are the core philosophies at the heart of our business. As part of our tight-knit organisation, you will share our passion for authentic design and our commitment to great customer service. This role requires a mature approach to systems and procedures, the ability to multi-task and derive satisfaction from working within our small team to achieve a common goal.
ROLE SUMMARY: Retail Manager: In-person and ecommerce
This role requires a team-oriented individual to manage the company’s omnichannel retail operations across our physical Collingwood studio store and ecommerce retail storefront. This role will manage both the in-person retail boutique footwear studio store team, and oversee the ecommerce retail storefront as well.
Key aspects of this role include.
· Manage the physical retail space including, leading the customer care team, maintaining visual merchandising standards including seasonal footwear displays, feature styling tables and coordinated accessory presentation, point of sale maintenance & management, recruitment and training.
· Managing the digital retail storefront to ensure online visual merchandising and user experience align with the physical studio, while actively supporting the retail team in providing customers with premium product advice, footwear fitting guidance, and styling support across all in-store, phone, and online channels. (Coordinating external technical support for storefront maintenance as required).
· Overseeing the online product merchandising and launch process end-to-end covering off; product photography, product characteristics such as leather finishes, fit notes, craftsmanship details and styling information, inventory upload and go-live stage.
· Maintain inventory systems and stock control procedures within the team, across footwear size runs, colour variations and seasonal product lines, to ensure the centralised inventory system that serves both the physical and ecommerce store are accurate at all times.
· Maintaining daily records of financial transactions, reconciling point-of-sale (POS) systems, and managing ecommerce payment gateways
· Contributing to the seasonal range planning process, including core carryover footwear lines and limited-edition season releases, whilst ensuring stock levels of existing key products are replenished, through preparation of regular and post-season reporting.
· Working with the marketing team on setting pricing strategies that align with marketing goals and promotional planning objectives and integrating them into both the physical and ecommerce store.
· Executing in-store and online retail promotional events such as seasonal collection launches, previews and VIP shopping events, and advertising initiatives to drive foot traffic and online conversion.
· Collaborating with the marketing team as a strategic advisor in the design and architecture of our tiered loyalty program, ensuring the rewards and engagement milestones align with retail customer service standards whilst remaining commercially viable for the business.
· Implementing purchasing policies to manage stock replenishment cycles, and liaising with external suppliers to ensure timely delivery of upcoming stock shipments and obtaining information to assist in the sale and promotion of the goods they supply.
· Overseeing omnichannel customer fulfillment, including managing the retail team to ensure online footwear orders are prepared and dispatched in accordance with the brand’s boutique presentation standards, manage retail returns, and ensure seamless inventory integration between the physical shop floor and online store.
· Undertaking budgeting for the omnichannel retail establishment, including setting and monitoring daily/weekly sales targets, managing the store's operational budget, and controlling staff wage expenditures against retail revenue.
· Ensuring the physical studio, stockroom, and dispatch operations strictly comply with all occupational health and safety (OHS) regulations.
Essential Characteristics required for the role:
· A discerning and energetic personality who thrives within the customer-facing retail storefront environment, whilst also being able to carry out a range of other more ‘hands-on’ back-end tasks relating to the retail ecommerce side of the business including dispatching orders and stock management.
· Excellent organisational and interpersonal skills that enable the successful applicant to maintain order and harmony within a small studio team environment and ensure compliance with occupational health and safety regulations.
· Excellent communication skills and the ability to interact with customers both in the physical store and remote online setting.
· Self-motivated with the ability to work autonomously and demonstrate initiative in an intimate store setting.
· A relevant Diploma or higher in business, strategic marketing, management or similar
· Previous experience working with premium fashion, footwear or leather goods and an ability to convey the significance of authentic design is preferred.
· A minimum of 1 year’s experience working in a retail manager role is required.
· Understands our luxury brand aesthetic and the importance of appropriate personal presentation.
· Computer literacy / familiarity with general POS operations.
A typical day can include reviewing updated reports dashboard, checking shop set up, setting off overnight orders run and preparing for pick & pack, before settling into ongoing tasks. Adaptability is key, as is the ability to shift from supporting in-store customer team management to responding to customer enquiries regarding footwear sizing, fit recommendations, leather care and upcoming seasonal releases, to resolving production issues, inventory management, integrating new team members and feeding back information to marketing and finance colleagues.
CORPORATE CONSCIENCE:
habbot is proudly Melbourne-owned. We embody the ethic of slow fashion. Our footwear is handmade in a family owned and operated factory in Italy by skilled artisans. Their dedicated craftsmanship guarantees a quality product that is built to last and is not trend driven. We are conscious of minimising waste and strive to maximise usage of the raw materials every step of the way. As such we also use excess end-of-run leathers to create limited edition styles that we sell annually. Our makers in Italy use local suppliers located within minutes of the factory with the aim to keep production as low impact and efficient as possible.
PERKS
· Full time role in a central location, near Smith Street Collingwood and public transport.
· Staff footwear allowance of 2 gifted shoes annually and 50% discount on full priced footwear.
Pay: $80,000.00 – $85,000.00 per year
Benefits:
Work Location: In person
