Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Implementation Specialist
Karbon —Canberra ACT
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Systems Engineer
Nutanix —Canberra ACT
- Full-time
- Computer science
- Computer Science
- Analysis skills
Senior Customer Success Manager
Tanium —Canberra ACT
- Salesforce
- Education
- Bachelor's degree
Quick Apply
Senior Solutions Consultant
Pegasystems —Canberra ACT
- AI
- Leadership
Senior IT Project Manager
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance program
4d
Solution Designer
Accenture —Canberra ACT
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Client Facilities Manager
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Microsoft Office
- Computer skills
- AI
Quick Apply
3d
Senior Cloud Engineer
NTT Ltd —Canberra ACT
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Parental leave
- Employee discount
Senior Cloud Engineer
NTT DATA —Canberra ACT
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Parental leave
- Employee discount
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
5d
Senior Solution Architect
Datacom —Canberra ACT
- Full-time
- Microsoft Access
- Azure
- Microsoft Office
Quick Apply
12d
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- AWS
- Bachelor's degree
- No degree
4d
Senior Network Consultant
Fujitsu —Canberra ACT
- Full-time
- Management
- Master's degree
- Analysis skills
Quick Apply
Account Director - Defence & National Security
Objective —Canberra ACT
- Full-time
- Sales
- AI
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
CI/CD Senior Engineer (Automation & Standards)
Accenture —Canberra ACT
- Full-time
- DevOps
- SDLC
- On-the-job training
- Parental leave
Account Director - Defence & National Security
Objective Corporation —Canberra ACT
- Full-time
- Hybrid work
- Sales
- AI
Managing Consultant – Offensive Security
Thales —Deakin ACT
- Full-time
- Hybrid work
- No degree
- Parental leave
Principal Software Engineer (AI)
Future Secure AI —Canberra ACT
- Software development
- AI
- Communication skills
Quick Apply
2d

I want to receive the latest job alert for senior product data in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior product data jobs near canberra, act

Senior Network Consultant jobs in Canberra ACT

Operations Associate jobs in Melbourne VIC

Cloud Engineer jobs in Canberra ACT

Senior System Engineer jobs in Canberra ACT

Facilities Manager jobs in Canberra ACT

Call Centre jobs in New South Wales

Call Taker jobs in Granville Nsw

Home Based Call Centre jobs in Central Coast Nsw

Call Centre No Experience jobs in Logan City Qld

Call Taker jobs in Sydney Nsw

Senior Solution Architect jobs in West Perth Wa

Senior Solution Architect jobs in Campbelltown Nsw

Senior Project Manager jobs in Perth Wa

Senior Accounts Payable jobs in Sydney Nsw

Architect jobs in Victoria

Senior Solution Architect jobs in New South Wales

Senior Facilities Manager jobs in Melbourne Vic

Travel Consultant jobs in Perth Wa

Head Of Community Engagement jobs in Sutherland Shire Nsw

Head Of Community Engagement jobs in Dee Why Nsw

Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Senior Contact Centre Specialist

Date: 22 May 2026

Location: Canberra, Australia

Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior product data jobs in canberra, act

Senior Contact Centre Specialist

Implementation Specialist

Senior Systems Engineer

Senior Customer Success Manager

Senior Solutions Consultant

Senior IT Project Manager

Solution Designer

Client Facilities Manager

Senior Cloud Engineer

Senior Cloud Engineer

Networking Territory Manager

Senior Solution Architect

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Senior Network Consultant

Account Director - Defence & National Security

Technology and Operations Centre Referrals

CI/CD Senior Engineer (Automation & Standards)

Account Director - Defence & National Security

Managing Consultant – Offensive Security

Principal Software Engineer (AI)

I want to receive the latest job alert for senior product data in canberra, act

Related Searches

Explore jobs in more locations

Senior Contact Centre Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected