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- Ongoing, full time opportunity
- Base salary + generous salary packaging + super + monthly ADO + 5 weeks annual leave
- Heidelberg location, with multiple public transport options
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Specialist Clinics Department
Specialist Clinics is part of the Access, Critical Care, Imaging & Ambulatory Services Division. Specialist Clinics at Austin provides planned non-admitted services that require the focus of an acute hospital services/ specialists to ensure the best outcome for a patient. These services are an important interface in the health system between tertiary hospital services and primary care services. Currently Specialist Clinics provide over 317,000 attendances per annum making it one of the largest services in the state and largest services providers at Austin Health
We provide access to:
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Medical, Nursing and Allied Health professionals for assessment, diagnosis, and treatment in an outpatient setting
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Ongoing specialist management of chronic and complex conditions in collaboration with community providers pre-and post-hospital care, related diagnostic services such as pathology and imaging, teaching, training and research opportunities
Patients are referred to Specialist Clinics by general practitioners, specialists, other community-based healthcare providers, as well as clinicians from within areas of Austin Health.
Specialist Clinics is on a journey of innovation, recently implementing digital reform and continuous improvement projects aimed at improving efficiency across all areas of the business to enhance our consumer experience.
About the role
The Specialist Clinics Administrator role is to provide professional, efficient and patient-centered care to administration functions within Austin Health Specialist Clinics Division to enhance patient access and service delivery.
As the Specialist Clinics Administrator, you will work as part of a supportive team, meeting the accountability requirements for the Department of Health (DoH) reporting Medicare legislation. The role is central in participating in Divisional initiatives to enhance patient care and meet Divisional and organizational key performance indicators. You will work across a number of areas within the department including referral registration, clinic administration, call centre and billing.
About you
To be successful in this role you’ll bring with you:
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Patient-centered approach to service delivery.
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Ability to use initiative and work autonomously, as well as in a team.
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Ability to problem solve in a variety of complex situations.
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Excellent computer skills and a willingness to learn new applications.
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Experience working in a high-volume environment.
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Previous experience in healthcare.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
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Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
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A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
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Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
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Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager:
Blake Patterson, Administration Manager at [email protected]
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Sunday 14 June 2026
