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Senior IT Support Technician

Living Gems Pty Ltd
Bundall QLD

Apply Now

Job Details

Permanent | Full-time
9 days ago

Qualifications

Customer service
IT support
Communication skills
Help desk

Full Job Description

Join Our Team

We’re looking for a proactive and customer-focused IT Support Technician to join our team and help keep our people connected, supported and productive.

This is a hands-on role where you’ll provide technical support across the business, including Head Office and our sites currently in Townsville, Rockhampton and Moreton Bay, with more on the way. You’ll onboard and offboard employees with all IT items, troubleshoot issues both remotely and in office, support new technology rollouts, manage support requests, and play an important role in maintaining secure and reliable IT systems.

If you enjoy solving problems, helping people and working in a collaborative environment, we’d love to hear from you.

What You’ll Be Doing

Providing day-to-day IT support to team members across the business
Managing and responding to support tickets submitted via the support inbox
Troubleshooting hardware, software, network and system issues
Troubleshooting and fault finding both remotely and in office
Setting up laptops, desktops, mobile devices and user accounts
Setting up and deploying new devices, including Windows and Apple computers, iPhones, iPads and Android tablets
Installing applications and software applicable to business devices
Supporting Microsoft 365 applications and business systems
Reviewing quarantined emails and assisting with email security processes
Assisting with onboarding and offboarding processes
Maintaining IT equipment and asset records
Supporting cybersecurity and system update activities
Liaising with vendors and suppliers for equipment, including printers, computers and other IT hardware
Liaising with vendors and suppliers regarding software licensing
Working with external IT providers and vendors when required
Assisting with technology improvements and IT projects

What We’re Looking For

5+ years previous experience in an IT support or helpdesk role
Strong troubleshooting and problem-solving skills
Experience with Microsoft Windows and Microsoft 365
Experience supporting Apple devices, iPhones, iPads and Android devices
Good understanding of hardware, networking and user support
Experience setting up devices, user accounts and email accounts
Strong communication and customer service skills
Ability to prioritise tasks and manage competing demands
A positive attitude and willingness to learn
Ability to work both independently and collaboratively

Why Join Us?

Supportive and collaborative team environment
Opportunity to work across a diverse range of technologies
Ongoing learning and development opportunities
A role where you can genuinely make an impact
Rapidly growing business
Great workplace culture based in our Head Office in Bundall

Our Values

We’re looking for someone who demonstrates:

Initiative and innovation
Customer focus
Integrity and accountability
Respect and collaboration
Flexibility and adaptability
Strong communication skills

About Us

Living Gems is a leading developer of master-planned over-50s lifestyle resorts in Queensland, with a proud history of delivering high-quality homes, resort-style facilities, and welcoming communities. We have a long pipeline of work with 3 resorts located in Queensland, with many more in the pipeline.

For more than four decades, our family-owned business has built a reputation for creating award-winning lifestyle resorts for active over-50s — all at a surprisingly affordable price. Living Gems is all about living your best life, it’s time to discover what sets Living Gems apart.

Our company values teamwork and a positive team culture. We empower our people to take ownership of their respective fields and lead by example. Our people are passionate about their work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others.

At Living Gems, we offer a supportive and inclusive work environment, where your contributions are valued and recognised.

Apply Now

Ready to help us continue to build something great? If you’re a motivated IT professional who enjoys helping people and solving technical challenges, we’d love to hear from you.

To learn more about Living Gems visit our website www.livinggems.com.au.

Apply Now

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