In-Demand Manager*** consumer electronics Jobs

Customer Experience Coordinator (Part Time)
The Good Guys —Southbank VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Parental leave
- Employee assistance program
1d
Store Manager - Warners Bay
The Good Guys —Warners Bay NSW
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Clinical Director
Department of Health —Alice Springs NT
- Temporary
- Leadership
Store Manager Malaga - 12 Month Contract
The Good Guys —Malaga WA
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
7d
Category Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Bachelor's degree
- Organisational skills
- Negotiation
- Commuter assistance
- Health insurance
Customer Service Team Leader
The Good Guys —Bowling Alley Point NSW
- Full-time
- Hybrid work
- Sales
- Merchandising
- Parental leave
- Employee assistance program
7d
Inside Sales Account Manager (SA)
The Good Guys —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Parental leave
- Employee assistance program
7d
Clinical Manager | Medicare Mental Health Centre
Stride —Glenorchy TAS
- Full-time
- Microsoft Office
- Communication skills
- Parental leave
Audio Visual Solutions Lead (NSW)
The Good Guys —Lane Cove NSW
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Parental leave
- Employee assistance program
7d
Mechanical Design Manager
JTI —Research VIC
- CAD
- Engineering
- Master's degree
Marketing Manager, Australia
Whatnot —Melbourne VIC
- $153,000 - $180,000 a year
- Full-time
- Hybrid work
- Marketing
- Health insurance
- Dental insurance
Store Manager - Sunbury
The Good Guys —Sunbury VIC
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
2d
Sales Manager - Essendon
The Good Guys —Strathmore VIC
- Full-time
- Hybrid work
- Merchandising
- Parental leave
- Employee assistance program
2d
Customer Service Consultant
PTC Phone Tech & Comm —Belconnen ACT
- Weekend availability
- Sales
- Budgeting
- Employee discount
Quick Apply
9d
Inside Sales Account Manager (WA)
The Good Guys —Karrinyup WA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Parental leave
- Employee assistance program
7d
Customer Service Team Member
The Good Guys —Osborne Park WA
- Hybrid work
- Sales
- Merchandising
- Marketing
- Parental leave
- Employee assistance program
7d
Payroll Officer
The Good Guys —Southbank VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Parental leave
- Employee assistance program
7d
Product Owner, Financial Crime
Cuscal —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Agile
Quick Apply
Estimator/Project Coordinator
JFK Automation —Sydney NSW
- Management
- Sales
- Organisational skills
Mental Health Program Coordinator
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Management
- Organisational skills
- Health insurance
- Employee assistance program

I want to receive the latest job alert for manager*** consumer electronics

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager*** consumer electronics jobs near

Category Manager jobs in Sydney NSW

Product Owner jobs in Sydney NSW

Kmart Team Member jobs in Leopold Vic

Team Member Woolworths jobs in Greater Adelaide Sa

Casual Team Member jobs in Melbourne Vic

Big W Team Member jobs in Joondalup Wa

Clinical Director jobs in Mount Druitt Nsw

Clinical Director jobs in Grove Tas

Continence Clinical Nurse jobs in New South Wales

Clinical Coder Trainee, Health Information Unit jobs in Canberra Act

Clinical Director jobs in Queensland

Non Executive Director jobs in Sydney Nsw

Casual Customer Service jobs in Melbourne Vic

Customer Service Team Lead jobs in Lidcombe Nsw

Customer Service Team Lead jobs in Dandenong Vic

Woolworths Customer Service jobs in Sydney Nsw

Customer Service Team Lead jobs in Glebe Tas

Customer Service Team Lead jobs in Melbourne Vic

Team Member, Kmart jobs in Brisbane Qld

Retail Store Manager jobs in Greater Adelaide Sa

Customer Experience Coordinator (Part Time)

The Good Guys -
Southbank VIC

Apply Now

Job Details

Full-time
1 day ago

Benefits

Parental leave
Employee assistance program

Qualifications

CRM software
Sales
Customer service
Salesforce
Case management
Organisational skills
Communication skills

Full Job Description

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As the Customer Experience Coordinator, you will be responsible for managing and resolving cases that originate from inbound customer inquiries (via email, form submission, or direct input from the Customer Care Team). You will also be responsible for efficiently providing quoting, order fulfilment services to our customers while also ensuring the smooth handling of backorders, supplier follow-ups, and escalations from the Customer Care Team.

Key Responsibilities include, but are not limited to:

Taking ownership of complex cases that cannot be resolved during the first contact and ensure. thorough resolution by capturing all necessary details and updating Salesforce.
Managing backorder follow-ups and supplier coordination to ensure timely delivery of customer orders.
Handling complex quotes and orders that involve bespoke requirements, collaborating with Account Managers where necessary.
Ensuring adherence to SLAs for case resolution, and proactively communicate with customers to provide updates on case status.
Driving improvement in customer satisfaction (CSAT) and net promoter score (NPAS) outcomes scores through consistent, high-quality case management.
Collaborating with the Senior Customer Experience Coordinators on escalated or complex cases that require additional support.

Please note, there are two part time roles available 0.5 FTE.

Qualifications

To be successful in this role, you will need:

Proven experience in case management or customer service roles, ideally within a commercial or B2B environment.
Strong written and verbal communication skills, with the ability to handle escalated cases professionally and clearly.
Demonstrated ability to handle complex cases, resolve issues independently, and escalate when required.
An ability to accurately manage multiple cases, track progress, and follow up to ensure timely resolution.
Experience working across teams, particularly with sales, fulfilment, and suppliers to resolve customer cases.
Strong organisational skills, with the ability to manage multiple cases and priorities at the same time.
Proficiency in using CRM systems, particularly Salesforce, CPQ, and Service Cloud for case management and customer service.
Familiarity with Salesforce or similar CRM platforms is highly regarded, desired.
Experience handling order fulfilment processes and supplier follow-ups, desired.
Understanding of CSAT, NPAS, and case management performance metrics, desired.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Job Location

Apply Now

Refine Your Search

manager*** consumer electronics jobs

Customer Experience Coordinator (Part Time)

Store Manager - Warners Bay

Clinical Director

Store Manager Malaga - 12 Month Contract

Category Manager

Customer Service Team Leader

Inside Sales Account Manager (SA)

Clinical Manager | Medicare Mental Health Centre

Audio Visual Solutions Lead (NSW)

Mechanical Design Manager

Marketing Manager, Australia

Store Manager - Sunbury

Sales Manager - Essendon

Customer Service Consultant

Inside Sales Account Manager (WA)

Customer Service Team Member

Payroll Officer

Product Owner, Financial Crime

Estimator/Project Coordinator

Mental Health Program Coordinator

I want to receive the latest job alert for manager*** consumer electronics

Related Searches

Explore jobs in more locations

Company Description

Job Description

Qualifications

Additional Information

Job Location

Job Seeker Tools

Employer Tools

Browse

Stay Connected