In-Demand Support entry level Jobs in Braeside Vic

Customer Service Officer & Logistics
Shaw Industries Group, Inc. —Richmond VIC
- Full-time
- Sales
- Customer service
- Salesforce
13d
Customer Experience Consultant
Cushman & Wakefield —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
Quick Apply
Customer Service Representative
Ridley Corporation —Melbourne VIC
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
Tutors (Expressions of Interest for 2026)
Contour Education —Springvale VIC
- Part-time
- Senior Secondary Certificate of Education
- Education
- Communication skills
Quick Apply
Merchandise Allocator
Jivaro —Melbourne VIC
- Full-time
- Microsoft Excel
- Merchandising
- Office
11d
Web and Admin
Zeumic —St Kilda East VIC
- 8 hour shift
- Microsoft Word
- Microsoft Excel
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Teacher Aide
Government schools —Melbourne VIC
- Part-time
- Leadership
- Communication skills
10d
Theatre Bookings Clerk
Ramsay Health Care —Parkville VIC
- Customer service
- Microsoft Office
- Administrative experience
- Referral program
Quick Apply
Maintenance Administrator
International Flavors & Fragrances —Melbourne VIC
- Part-time
- ERP systems
- Microsoft Office
- Manufacturing
- Health insurance
Administration Chef
Compass Group Australia —Melbourne VIC
- $33.50 an hour
- Culinary experience
- Administrative experience
- Communication skills
- Parental leave
13d
Operating Theatre Bookings Clerk
Ramsay Health Care —St Kilda VIC
- Part-time
- Management
- Customer service
- Writing skills
- Referral program
Quick Apply
Payroll Officer / Payroll Specialist
Aggreko —Braeside VIC
- Overtime
- Microsoft Excel
- Customer service
- Data entry
- Work from home
9d
Louis Vuitton Melbourne - Expression of Interest
Louis Vuitton —Melbourne VIC
- Sales
Assistant Property Manager
Harcourts Move —Southbank VIC
- $60,000 - $65,000 a year
- Urgently hiring
- In-person
- Communication skills
- Travel reimbursement
- Gym membership
Quick Apply
Identity Onboarding Tester
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave
Sales Development Representative
E1 —Richmond VIC
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Parental leave
Quick Apply
13d
Administration Assistant, Law Firm
Sparke Helmore Lawyers —Melbourne VIC
- Full-time
- Administrative experience
5d
Part-time Customer Service Specialist
Aon Corporation —Cremorne VIC
- Part-time
- Microsoft Excel
- Sales
- Customer service
Stores and Procurement Officer
Rex (Regional Express) —Dingley Village VIC
- Full-time
- Management
- Microsoft Office
- Warehouse experience
- On-the-job training

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Customer Service Officer & Logistics

Shaw Industries Group, Inc. -
Richmond VIC

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Sales
Customer service
Salesforce
ERP systems
Microsoft Office
Senior Secondary Certificate of Education
Bachelor's degree
Organisational skills
Computer skills
Communication skills

Full Job Description

Job Title

Customer Service Officer & Logistics

Position Overview

Position Objective: The Customer Service Officer (CSO) efficiently handles diverse inquiries from customers and business partners about stock, lead times, orders, and directs requests to relevant teams. Using Salesforce, the CSO manages cases from start to resolution, escalating when needed, and consistently represents Shaw positively. The CSO also supports logistics and procurement functions as directed by the CXM and senior team members.

Essential Duties & Responsibilities

Case Management & Workflow Ownership

Assign new cases from the worklist efficiently, distribute workload among CSOs, and keep customers updated. Manage cases proactively, document accurately, follow up as needed, resolve outcomes clearly, and escalate complex issues to senior staff when necessary.

Order Management & Customer Support

Perform order entry, maintenance, and enquiry management accurately and in a timely

manner, along with other duties as assigned.

Monitor orders and inventory positions as needed to maximise service outcomes and reduce inventory and handling costs.
Provide resolutions to routine questions and problems and recommend alternatives to meet customer needs where required.
Use sound judgement to control call interactions and strive for single-call resolution wherever possible.

Logistics & Procurement

Processing purchase orders and transfer orders requested by other CX team members to support customer order fulfilment, and keeping notes, records, and cases up to date.
Assisting with the creation of sea container and airfreight bookings, including preparation of associated import documentation.
Preparing arrival and receiving documentation for the warehouse to support inbound processing.
Processing the transfer of goods and batch/lot movements within the ERP system to ensure accurate inventory positioning.
Providing regular updates to the CX and Sales teams on the status, ETAs, and arrival of inbound goods.
Monitoring inventory levels on a weekly basis against predetermined targets and raising replenishment orders when required.
Updating and maintaining daily logistics checklists as directed, ensuring tasks are captured, progressed, and marked complete.
Keeping documentation organised, and up to date, always with efficient communication maintained within existing systems and programmes.

Communication & Cross-Functional Collaboration

Communicate frequently and proactively with customers to keep them informed, even when a resolution is still being sought.
Liaise with Logistics/Procurement, Finance, and Marketing in a timely manner to obtain information required to resolve customer enquiries.
Communicate stock availability risks or fulfilment concerns to Logistics where needed, if not already addressed.
Participate in daily team meetings, arriving prepared to discuss orders at risk
Assist ensuring cases of other team members are proactively managed in times of absence or rostered days off.

Customer Experience (CX) & Associate Experience (AX)

Contribute to a positive customer experience through professionalism, product and process knowledge, and consistent effort—creating a climate in which the customer has confidence and feels looked after.
Contribute to a positive associate experience by treating colleagues and partners with respect, offering support and guidance when appropriate, and demonstrating fairness and kindness.
Personally promote a positive working environment by exemplifying honesty, integrity, accountability, and passion.

Continuous Learning & Improvement

Maintain and continuously improve knowledge of systems, products, and processes to support ongoing development and performance.
Analyse job-related information and make decisions based on previous experience, policy, and customer/business needs.

Physical Requirements

Ability to view a computer screen for long periods of time.
Ability to enter information using a computer keyboard for extended periods.
Sitting for extended periods is required; stretching and periodic standing is encouraged.
Ability to work in a phone-intensive environment and manage a high volume of calls per day.
Ability to work in a structured environment with a high level of accountability

. • Must be able to bend, reach above one’s head, and occasionally lift to a maximum of 16kg.

Ability to manage the pressure and stress associated with deadlines and competing priorities.

Other Requirements (Qualifications & Experience)

Knowledge of Oracle, Salesforce and Microsoft Suite preferred.
High School Certificate required, bachelor’s degree preferred.
Minimum of 2 years’ experience in customer service, sales, or other highly interactive service roles

. • Clear, professional, and concise written and verbal communication skills.

• Proficient, adaptable computer skills and ability to learn new systems quickly. • Basic mathematical skills.

Self-motivated with strong organisational skills and the ability to manage competing priorities.

This Position Description is not intended to describe every element of the role. From time to time, the employee may be required to perform additional job-related duties not listed above, including supporting other departments as required .

Work Shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply Now

Refine Your Search

support entry level jobs in braeside vic

Customer Service Officer & Logistics

Customer Experience Consultant

Customer Service Representative

Tutors (Expressions of Interest for 2026)

Merchandise Allocator

Web and Admin

Network Support Level 1

Teacher Aide

Theatre Bookings Clerk

Maintenance Administrator

Administration Chef

Operating Theatre Bookings Clerk

Payroll Officer / Payroll Specialist

Louis Vuitton Melbourne - Expression of Interest

Assistant Property Manager

Identity Onboarding Tester

Sales Development Representative

Administration Assistant, Law Firm

Part-time Customer Service Specialist

Stores and Procurement Officer

I want to receive the latest job alert for support entry level in braeside vic

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