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Senior Digital Support Engineer

Service Stream -
Melbourne VIC

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Job Details

Full-time
11 days ago

Benefits

Paid volunteer leave

Qualifications

Jira
ITIL Foundation
Computer science
TCP
Management
Computer Science
Customer service
Administrative experience
DHCP
Bachelor's degree
ITIL
IT support
DNS
SharePoint
ServiceNow
CompTIA A+
Information Technology

Full Job Description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Are you a tech savvy problem solver who loves helping people, thrives in a fast paced environment, and knows how to turn complex issues into seamless solutions? ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace.

This role blends Service Desk responsibilities with End User Computing (EUC) expertise — perfect for someone who enjoys variety, owns their work, and is passionate about creating a smooth and productive technology experience for all users.

Please note: This role is open exclusively to Australian Citizens and is offered as a 12-month fixed-term contract, with the potential for extension. The position will be based in Melbourne out of our Collins Street office.

About the Role

As a Senior Digital Support Engineer, you’ll be the first point of contact for technical enquiries and escalations, supporting our people across Australia. You’ll work across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools to keep our teams productive and connected.

You'll also play an important part in continuous improvement across the support function, including knowledge base updates, process enhancements, and employee onboarding support.

What You’ll Do

Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests
Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools
Act as a Level 2 escalation point for more complex technical issues
Administer, configure and support end-user devices including Windows, macOS, Apple and Android
Support enterprise applications such as Microsoft 365, Teams and SharePoint
Assist with employee onboarding/offboarding, including device provisioning
Contribute to process improvement, automation ideas, and knowledge base documentation
Deliver exceptional customer service to ensure a positive user experience

What You’ll Bring

Must be an Australian Citizen.
Bachelor’s degree in IT, Computer Science, or equivalent experience
3+ years’ experience in IT support or service desk environments
Strong troubleshooting skills across Windows, macOS, and mobile platforms
Experience with Microsoft 365 administration
Excellent communication, analytical and problem‑solving abilities
Familiarity with ITSM tools such as ServiceNow or Jira
Ability to work onsite 5 days per week and participate in rostered phone coverage

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
Experience with mobile device management (MDM) tools
Basic understanding of networking (TCP/IP, DNS, DHCP)

About Us

Service Stream is an equal opportunity ASX‑listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

Benefits of working with us

Growth – Career development and internal mobility opportunities across our diverse business.
Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
Culture – A workplace that values diversity, inclusion and celebrates excellence.

How to apply

Please submit your interest using the Apply button, where you will be directed to create a profile on our system.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].

Department

GBIS

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Apply Now

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