Step into a role where you will be integral to the every-day operations of the Equans Mechanical & Multi-technical team in Darlinghurst, NSW
Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for an enthusiastic and experienced Administration Assistant to join our Mechanical & Multi-technical teams across two client sites in Darlinghurst, NSW.
In this role you will be working alongside a brilliant team, with another supportive administrator to share the load across our two busy client sites. Five days each week will be spent at our on-site office at a major Sydney CBD hospital.
While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required. Training will be provided where required.
About Us
Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.
With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.
What You Will Be Doing
- Each day you will be liaising with suppliers, contractors, customers, and technicians.
- As you deal with our suppliers, contractors, customers, and technicians you will be providing exceptional customer service.
- This role is highly process driven and some of the daily duties include:
- Invoicing (start to finish)
- Processing purchase orders
- Ordering or parts required for technician jobs.
- Allocating work and scheduling technicians.
- Work within customer portals to manage workflow.
- Providing administrative support to the Operations Manager.
- Maintaining customer service documentation.
- Follow up on any outstanding work and invoices.
- Assist Equans management with asset management and reporting.
A Typical Day Looks Like
- Work orders will have come in overnight, – triage the work orders in order of urgency to appropriately allocate to technicians.
- Raise work order using the client portal system and convert the work order into Pronto & Click.
- Schedule a technician to the job.
- Once technician has the job and is on the client site, they will likely ask you to order parts required to complete job.
- Often the client will require a quote for parts and the tech will contact the admin team with the request – so you will need to produce the quote.
- Once client approves the quote, you will order parts and schedule the tech to complete the job.
- Once the job is completed, you will invoice the client and upload all completed paperwork to the client portal.
- Each day brings new challenges, and opportunities for providing excellent customer service.
What We Offer
- A talented team environment and learning experience.
- Training provided for many aspects of the role.
- Strong and supportive leadership.
- Company paid life insurance.
- Staff discount on private health insurance.
- Parental leave.
- Volunteer leave.
- Employee Assistance Program.
What You Need
- Ability to work on-site in our Darlinghurst office 5 days per week.
- The ability to pick new skills/tasks up quickly.
- The ability to keep up a consistent pace and be able to switch tasks when urgent work needs to be prioritised.
- Strong verbal skill required as phone interaction is a consistent part of the day.
- The ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
- Robust written communication skills – for email communications, production of quotes and invoices.
- A confident and initiative-taking temperament.
- The confidence and ability to ask for help or escalate queries when required.
- Strong spreadsheet/excel skills and ability to maintain detailed records.
- Excellent analytical skills.
- Openness to learn how to use multiple new computer systems/programs.
- Intermediate to advanced computer & MS Office skills.
Next Steps
If you are interested in this role, please apply with an up-to-date resume.
Please note that we can only accept applications from those with full, unrestricted working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the oppotunities available.
