In-Demand Senior threat intelligence analyst, crypto Jobs in Melbourne, Vic

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Organisational skills
- AI
- Communication skills
9h
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- Full-time
- Remote
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- Part-time
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- Doctoral degree
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- Full-time
- Computer science
- Azure
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- Employee assistance program
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Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
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- Communication skills
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Binance —Melbourne VIC
- Full-time
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- Computer Science
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9d
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Binance —Melbourne VIC
- Full-time
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- Computer Science
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Easygo —Melbourne VIC
- Full-time
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- Full-time
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Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
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senior threat intelligence analyst, crypto jobs near melbourne, vic

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

Australian Financial Complaints Authority -
Melbourne VIC

Apply Now

Job Details

Full-time
9 hours ago

Qualifications

Investment
Organisational skills
AI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Investments and Advice team, including the rapidly evolving cryptocurrency space on a 24 month contract.

As a Senior Dispute Resolution Specialist, you will

Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently.
Review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with customers to gather information and understand the core issues
Determine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain English

Under our Investment and Advice jurisdiction, we consider a range of complaints relating to Investments and financial advice matters we consider cover a range of products including:

Derivatives and hedging
Managed investments
Securities
Self Managed Super Fund
Crypto currency

Qualifications

To be successful in this role, you will need:

Legal or litigation experience is highly regarded, particularly in navigating complex regulatory environments and resolving financial disputes.
Experience in the the Investments and Advice sector, with a strong understanding of both traditional and emerging financial products, including cryptocurrency.
Demonstrated understanding of complaints / dispute resolution processes and a strong resolution mindset
Proven ability to manage and resolve complex disputes, ensuring compliance with relevant legislation and industry standards.
A proactive approach to staying informed about industry developments and regulatory changes.
Ability to investigate and identify gaps in information to seek appropriate information needed to form a view
Strong verbal and written communication skills to break down complex information for a variety of stakeholders and create confidence with customers
Excellent organisational skills that enable you to work across multiple activities ensuring matters are progressing
Resilience and empathy to have difficult conversations with the focus to resolve complaints for customers and their financial firms in a timely manner

Additional Information

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Apply Now

Refine Your Search

senior threat intelligence analyst, crypto jobs in melbourne, vic

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

Growth Manager (Australia)

Binance Accelerator Program - Data Scientist (CV, Agentic AI)

Staff Software Engineer - Payments (Crypto & Fiat)

Product Designer

Associate Engineering Team Lead (C/C++ to Rust), Trading Technologies

Data Scientist, NLP & Trading Strategies (Quantitative)

Pioneer Talent Program - AI Agent Engineer

Marketing Lead (Portuguese Speaking)

Marketing Manager – Events & Community (Australia)

Senior Full-Stack Engineer - Python/Javascript

Marketing Coordinator (Spanish Speaking)

Java Backend Engineer - AI

Senior Dispute Resolution Specialist - Investment and Advice - 24 month fixed term contract

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I want to receive the latest job alert for senior threat intelligence analyst, crypto in melbourne, vic

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