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Network Controller

SkyBus -
Tullamarine VIC

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Job Details

Permanent | Full-time
$90,000 a year

Qualifications

Management
HR Licence
Working with Children Check
Communication skills

Full Job Description

We're on the lookout for a Network Controllers to be part of SkyBus' exciting journey in delivering world-class transport services.

In this pivotal role, you'll oversee the real-time performance and delivery of our transport network. You'll be responsible for coordinating driver and vehicle movements minute-by-minute, while also supporting and guiding frontline driving staff during normal operations, disruptions, and emergency situations.

Your success in the role will rely on a strong understanding of key network performance indicators — particularly reliability and on-time performance — and your ability to implement proactive, effective network management strategies.

As a high-performing Network Controller, you'll monitor live network conditions, quickly identify pressure points (such as changes in passenger demand, route disruptions, or geographical challenges), and act decisively to reduce impacts on our customers and stakeholders.

We have the following roster available across our PM shift:

PM Shift: 5PM-4AM

What will you be doing?

Monitor and manage network performance to ensure operational targets are met
Coordinate closely with Dispatch Controllers to align vehicle and driver scheduling
Provide real-time support and direction to drivers during incidents and emergencies
Respond to unexpected operational challenges with timely and effective adjustments
Record significant incidents and escalate them as required
Liaise with external stakeholders to manage service disruptions and maintain clear communication
Identify and report recurring operational issues to management for continuous improvement
Work on a rotating roster, including alternate weekends and 10-hour shifts

What will you bring?

Previous experience in network operations, transport coordination, or a similar operational role
Excellent coordination, communication, and decision-making skills
Proven ability to manage schedules and adapt quickly to changing operational demands
Competence in accurately recording incidents and escalating issues when necessary
Confidence in supporting frontline drivers during incidents and emergency situations
Experience in engaging with external stakeholders to manage service delivery and disruptions
Strong attention to detail with well-developed problem-solving abilities
A valid Heavy Rigid (HR) driver’s licence and relevant driver authority, along with a Working with Children Check — or a willingness to obtain them (to support driving duties when required)

About us

SkyBus is Australasia's leading airport transit company. We take passengers on trips of a lifetime, 365 days a year. Our services receive consistently high customer satisfaction ratings, and our iconic Australian built red double decker buses are the pride of the fleet. We're a great place to work, we look after our people, and they are proud to work for SkyBus.

How do you apply?

If this sounds like you and you are ready for a challenging and rewarding career with Kinetic then click the 'Apply for this job' button now and note whether you're applying for AM or PM shifts! There has never been a better time to join Kinetic.

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

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