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Advanced Care Support Helpdesk Worker

Department of Families, Fairness and Housing -
Melbourne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Recruiting
Working with Children Check
Communication skills

Full Job Description

THE ROLE

This position will be part of the team employed to deliver the Care Support Help Desk (Help Desk). The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and peak organisations to support best outcomes for children in statutory care.

The Help Desk team provides a critical role across all four Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

The role will be part of the roster for the phone line and where appropriate work will be directed to the Help Desk team.

ACCOUNTABILITIES INCLUDE

The Advanced Worker will have specific responsibility to undertake priority care support tasks.
It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
The successful applicant will be organised, relationships-focused, and demonstrate excellent written and verbal communication skills, collaboration, and innovation.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Apply Now

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peak placements jobs

Advanced Care Support Helpdesk Worker

Contracts - Client Relations Manager

Recruitment & Onboarding Administrator

Senior Customer Care Representative

Regional Professional Experience Grant - Semester 1 2026

Senior Teacher

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