Provide expert administrative support while delivering exceptional service as the first point of contact for staff, visitors, residents, and families.
Salary packaging benefits (up to $15,900 tax-free
- )
Full-time, permanent opportunity at our St Peters sit- e
Key front-of-house role supporting site Leaders and Corporate Administration function- s
Are you a friendly, organised, and proactive administrator with strong customer service skills? St Basil’s Homes is seeking a full-time Administration Assistant to deliver efficient and professional administrative support while providing outstanding service.
This is more than just an administrative role - it’s an opportunity to make a meaningful impact on the lives of our residents and their families while playing a central role in the daily operations of our sites.
What You’ll Do
As the first point of contact, you will be the face of St Basil’s, creating a professional, welcoming, and supportive environment for residents, visitors, families, and staff.
This role combines front-of-house excellence with high-level administrative support, working closely with site Leaders and the Corporate Administration team to ensure smooth and efficient operations.
You will contribute across a broad range of functions including reception, administration, marketing, communications, and rostering support.
Main Duties & Responsibilities
Provide professional reception services, ensuring a warm, welcoming, and efficient front-of-house experience
- .
Act as the first point of contact, greeting and directing visitors and supporting residents, families, and staff- .
Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries, screening and redirecting as appropriate- .
Maintain a calm, professional, and well-presented reception environment at all times- .
Provide high-quality administrative support to site Leaders and departments to ensure seamless daily operations- .
Support Corporate Administration functions as required, including marketing, communications, reporting, and general administration- .
Assist with managing daily roster changes and unplanned leave, to ensure effective and responsive roster management- .
What You Will Bring to the Role
A compassionate and empathetic approach to residents and their families
- .
An appreciation and understanding of cultural diversity- .
3 to 5 years of customer service and/or administrative experience- .
Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems)- .
Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously- .
The ability to handle sensitive and confidential information with discretion- .
Exceptional customer service focus with a professional and courteous approach- .
Exceptional communication and interpersonal skills- .
Ability to support Leaders and work collaboratively across both site-based and Corporate teams- .
Why Join St Basil’s?
At St Basil’s, we don’t just offer jobs — we provide meaningful careers where your contributions truly make a difference.
When you join our team, you’ll enjoy:
Generous not-for-profit salary packaging benefits, helping you maximise your take-home pa
- y
A supportive, family-friendly, and collaborative team environmen- t
Opportunities for professional development and career growt- h
The chance to work in a purpose-driven organisation where your work supports meaningful connections every da- y
How to Apply
If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:
Your relevant experience and qualification
- s
What motivates you to apply for this rol- e
If you would like to arrange a confidential discussion regarding the role, please email [email protected]
