In-Demand Serco group Jobs

Customer Contact Officer
Serco Plc —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
HR Administrator
Serco Plc —Murdoch WA
- $34.43 an hour
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee assistance program
- Employee discount
4d
Contract and Compliance Officer
Serco Plc —Wooroloo WA
- Full-time
- Microsoft Excel
- Analysis skills
5d
Vocational Trainer - Cleaner
Serco Plc —Wooroloo WA
- Full-time
- Supervising experience
- Cleaning
- Communication skills
Dental Assistant
Serco Plc —Kapooka NSW
- Weekend availability
- CPR Certification
- First Aid Certification
- Communication skills
- Free parking
7h
Program Delivery Officer
Serco Plc —Lavadia NSW
- Full-time
- No degree
- Organisational skills
- Communication skills
- Referral program
Clinical Manager (Acacia)
Serco Plc —Wooroloo WA
- Full-time
- Master's degree
- Supervising experience
- Social Work
12d
PWS Manager-Acacia Prison
Serco Plc —Wooroloo WA
- Full-time
- Management
- Master's degree
- Social Work
Dispensary Assistant / Technician
Serco Plc —Holtze NT
- No weekends
- Employee assistance program
Assistant Maritime Warfare Instructor
Serco Plc —Watsons Bay NSW
- Full-time
- Microsoft Office
- Communication skills
General Practitioner
Serco Plc —New South Wales
- Part-time
- CPR Certification
12d
Registered Nurse Primary Care-Acacia Prison
Serco Plc —Wooroloo WA
- Full-time
- Communication skills
12d
Master Class >24 with MED 2 NC
Serco Plc —Elizabeth Bay NSW
- Full-time
8d
Enrolled Nurse
Serco Plc —Kapooka NSW
- Part-time
- CPR Certification
- Patient care
- Acute care
Assistant Instructor - NSWC
Serco Plc —Rockingham WA
- Full-time
- Communication skills
Transition Manager
Serco Plc —Wooroloo WA
- Full-time
- No degree
- Construction
- Budgeting
- Employee assistance program
Dental Practice Manager
Serco Plc —Kapooka NSW
- Part-time
- Management
- First Aid Certification
- No degree
- Employee assistance program
Capital Works, Third Party and Events Manager
Serco Plc —Parkville VIC
- Full-time
- Maintenance
- Communication skills
- Fuel card
Modern Workplace Manager (EUC EMM)
Serco Plc —Murdoch WA
- Full-time
People & Capability Manager
Serco Plc —Melbourne VIC
- Full-time
- Leadership

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Customer Contact Officer

Serco Plc -
Melbourne VIC

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Job Details

Full-time

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

100% work from home or the potential to work from our Dandenong contact centre (VIC)
Access to our extensive benefits including our rewards and discounts program
A friendly and diverse team with inclusivity and care at the heart of everything we do
Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence
Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

Make an impact at Serco
Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability.

You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward.

We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills.

As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by:

Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
Summarising customers interactions in writing in our operating systems

Serco is a place for you
If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you!

You could be a great fit if you have:

Clear written and verbal communication skills
Empathy, resilience and a genuine desire to help others
A willingness to learn how to navigate multiple screens and information systems… we support your development, so you’ll be ready and confident from day 1
Comfort working within structured procedures and guidelines
To be eligible, you must be an Australian citizen and be willing to:
Complete pre-employment checks, including security and police clearance
Provide evidence of a safe, private workspace at home (photo required)
Complete a short skills assessment and attend an information session about working in a virtual contact centre

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone.

If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at [email protected] or call 1300 306 120. A member of our team will be in touch to assist you.

Impact a better future at Serco.

Apply Now

Refine Your Search

serco group jobs

Customer Contact Officer

HR Administrator

Contract and Compliance Officer

Vocational Trainer - Cleaner

Dental Assistant

Program Delivery Officer

Clinical Manager (Acacia)

PWS Manager-Acacia Prison

Dispensary Assistant / Technician

Assistant Maritime Warfare Instructor

General Practitioner

Registered Nurse Primary Care-Acacia Prison

Master Class >24 with MED 2 NC

Enrolled Nurse

Assistant Instructor - NSWC

Transition Manager

Dental Practice Manager

Capital Works, Third Party and Events Manager

Modern Workplace Manager (EUC EMM)

People & Capability Manager

I want to receive the latest job alert for serco group

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