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IT Support Engineer

Total IT Global -
Sydney NSW

Quick Apply

Job Details

Casual | Contract | Fixed term

Qualifications

Asset management
Desktop support
SCCM
Customer service
Microsoft Exchange
Microsoft Office
DHCP
Driver Licence
DNS
Communication skills

Full Job Description

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

Our URL :- https://totalitglobal.com/

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Excellent working knowledge of Windows 7, 8, 10, 11
Good working knowledge of Windows and MacOS.
Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
Excellent working knowledge in asset / inventory management
Ability to maintain composure and focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of client appointments while adapting to customer requests.
Demonstrated ability to communicate complex technical concepts in simple language.
Strong Experience in Multi-Functional Printer troubleshooting
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Excellent verbal and written communication in English
Excellent customer service skills

Experience:

Desktop Support: 1 year (Required)

Licence/Certification:

Driver Licence (Preferred)

Work Authorisation:

Australia (Required)

Work Location: On the road

Quick Apply

Refine Your Search

desktop support technician jobs

IT Support Engineer

Deployment Technician

End User Device Technician

Advanced On-site Technician

IT Technician Traineeship

Field Service Technician

Senior Service Desk Technician

IT Operations Technician

Field Service Technician

IT Field Service Technician

IT Operations Technician

Service Desk Analyst

Tech Field Eng - Sydney

John Deere TECSight Field Specialist

Foreman

IT & Events Support

Dental Technician - Perth

Field Services Engineer

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