In-Demand Case coordinator Jobs in Parramatta, Nsw

We are seeking an experienced and enthusiastic Reception & Clinical Coordinator to join our growing dental practice. This full-time position combines front-of-house reception duties with clinical coordination responsibilities, ensuring a seamless patient experience from the first point of contact through to treatment completion.

The ideal candidate will have previous dental industry experience, exceptional customer service skills, strong organisational abilities, and a genuine passion for patient care.

Key Responsibilities:

Reception Duties

Greet and welcome patients in a warm, professional manner.
Manage incoming phone calls, emails, and patient enquiries.
Schedule and coordinate appointments efficiently.
Confirm appointments and manage recalls and follow-up communications.
Process payments and maintain accurate patient records.
Handle health fund claims and patient billing.
Maintain a clean, organised, and welcoming reception area.

Clinical Coordination Duties

Coordinate treatment plans and assist patients in understanding recommended care.
Liaise with dentists, oral health therapists, specialists, and external providers.
Manage treatment scheduling to maximise clinical efficiency.
Follow up with patients regarding outstanding treatment and appointments.
Assist with patient case acceptance and treatment conversions.
Ensure compliance with practice policies, infection control protocols, and privacy requirements.
Support the management team with administrative and operational tasks as required.

Skills & Experience

Previous experience working in a dental practice.
Strong knowledge of dental terminology, procedures, and treatment workflows.
Outstanding customer service and communication skills.
Excellent organisational and time management abilities.
Ability to multitask in a fast-paced environment.
High level of professionalism and attention to detail.
Competent computer skills and experience with dental practice management software.

Desirable

Experience with treatment coordination and case presentation.
Knowledge of health fund claiming systems.
Experience with dental software such as D4W, Core Practice, or similar.

Personal Attributes

Friendly, approachable, and patient-focused.
Positive attitude with a proactive approach to problem-solving.
Reliable, punctual, and adaptable.
Strong team player with the ability to work independently when required.
Passionate about delivering exceptional patient experiences.

Pay: $30.00 – $35.00 per hour

Benefits:

Dental insurance
Employee discount

Work Location: In person

Quick Apply

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