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Lvl 1 Helpdesk Engineer

Troppus IT & Management
Kewdale WA

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Job Details

Full-time

Qualifications

ConnectWise
Management
Driver Licence
Organisational skills
Solarwinds
Communication skills
CompTIA A+
Time management
Help desk

Full Job Description

Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 1 Helpdesk Engineer with proven experience supporting Microsoft Windows environments.

The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.

CORE RESPONSIBILITIES

Troubleshooting and diagnosing technical issues over the phone
Triage incoming call to support the Service Coordinator and Head of Support Services, as required
Be a first point of contact for customers via phone support
Document client IT Infrastructure and procedures
Contact for customers via phone support
Setup and configuration of computers and peripheral equipment
Backup and Dashboard maintenance check up
Assist with pickups and deliveries
Assist with site installation as required
Provide assistance to other staff members as required
Assist with projects (new deployments, migrations and upgrades)
Review tickets that have been escalated to develop and awareness and understanding of how they are resolved
Participate in after hours on-call rotation rosters
Maintain suitable and timely logs and documentation for all hours and work done
Any other task or activity requested for which the incumbent has the skills and knowledge

EXPERIENCE, SKILLS AND QUALIFICTIONS:

Experience in Hardware and Microsoft/Apple Environment
Microsoft 365 experience
Basic Networking skill
Self-motivated and able to work quickly and efficiently without supervision
Organisational skills and ability to mentor junior team members
Strong work ethics, initiative and troubleshooting skills
Excellent communication skills at all levels
The ability to be a productive and collaborative team member
Strong organisational, time management and planning skills.
Current C Class Driver’s Licence
Any certifications or vaccinations required for Client site visits
Acceptable National Police Clearance
Common SME routers & firewalls
Common Antivirus and Antimalware Solutions
Backup and DR Solutions
ConnectWise
SolarWinds RMM
Microsoft Certifications
CompTIA A+
MTA (Windows OS)

The remuneration package will be negotiated based on your relevant skills and experience.

Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.

If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to .

Short-listing and interviews for this position begin immediately.

NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.

Apply Now

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