Amazon's World Wide Groceries Technology team is looking for a talented and experienced Technical Program Manager (TPM) to help scale the technology powering our grocery fulfillment centers globally. This is a rare opportunity to be at the heart of one of Amazon's most strategically important long-term bets — bringing the speed, reliability, and innovation of Amazon's fulfillment network to grocery customers around the world.
In this role, you will lead the delivery of new capabilities and the scaling of our fulfillment systems across new businesses and geographies, working across multiple diverse teams spanning multiple organizations and time zones. You will partner closely with senior engineers, Software Development Managers (SDMs), Product Managers, and fellow TPMs to drive complex, cross-functional programs from concept through to global launch.
This role demands someone who thrives in ambiguity, moves fast, and has the technical depth to engage and debate solutions with senior engineers across multiple domains. If you are energized by building at scale, shaping the future of grocery fulfillment, and working within a diverse, relationship-driven team culture — this role is for you.
Key job responsibilities
- Drive cross-functional program delivery across multi cross-organizational teams, ensuring alignment on scope, schedule, dependencies, and risks to deliver new features and capabilities on time and at quality.
- Lead scaling initiatives to expand Amazon's grocery fulfillment technology across new business models and geographies, supporting hundreds of fulfillment centers and stores globally.
- Own program governance including running weekly program syncs, managing risk and dependency tracking, and providing clear, concise reporting to senior leadership on program health and progress.
- Engage technically with senior engineers and architects across multiple domains to evaluate trade-offs, challenge assumptions, and drive sound technical decisions that balance speed and quality.
- Navigate ambiguity by defining structure and clarity in highly complex, fast-moving problem spaces — breaking down large, undefined challenges into actionable plans with measurable outcomes.
- Build and maintain strong stakeholder relationships across engineering, product, and operations organizations in multiple time zones, fostering trust and alignment to keep programs moving forward.
- Define and track KPIs and SLAs for programs, ensuring outcomes are measurable and tied to customer and business impact — including on-time delivery, quality, and cost efficiency.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 7+ years of technical program management experience, delivering complex, cross-functional technology programs.
- Experience defining program requirements, scoping projects, and driving delivery end-to-end.
- Hands-on experience applying Agile methodologies to manage multiple software programs with competing priorities.
- Demonstrated ability to work with engineering teams in Agile delivery environments, including sprint planning, backlog grooming, and retrospectives.
- Experience using data and metrics to drive decisions and measure program success.
- Agile certification (e.g., PMI-ACP, CSM, SAFe Program Consultant, or equivalent).
- Experience managing large-scale, cross-organizational programs spanning multiple geographies or business units.
- Familiarity with architectural concepts, system design trade-offs, and engineering best practices.
- Experience mentoring junior TPMs or other team members.
- Experience incorporating AI tools into day-to-day program management workflows.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
