In-Demand Customer service representative Jobs in Mooroolbark, Vic

Client Service Consultant
Slater and Gordon —Ringwood VIC
- Part-time
- Hybrid work
- Customer service
- Parental leave
Guest Service Agent - Casual
Holiday Inn —Dandenong VIC
- Rotating roster
- Customer service
- Communication skills
- Hotel experience
- Paid training
Customer Service Assistant - Retail Butcher
Tasman Butchers —South Morang VIC
- $32.50 an hour
- Overtime
- Sales
- Customer service
- In-person
- Employee discount
Quick Apply
Customer Service Coordinator- Blackburn South
Regis Aged Care —Blackburn South VIC
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
7d
Client Services Representative - VRH Dandenong
Veterinary Referral Hospital —Dandenong VIC
- Weekend availability
- Administrative experience
- Communication skills
Quick Apply
Customer Service Representative
Draeger —Notting Hill VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Customer Service Representative
Multi-Color Corporation —Clayton VIC
- Full-time
- CRM software
- Customer service
- Computer skills
- Employee assistance program
- Referral program
Quick Apply
Client Care Representative | Clinical Administration
Sonova —Blackburn VIC
- Part-time
- Customer service
- Clinic
- Computer skills
- Parental leave
- Employee assistance program
Rental Fleet Customer Service / Driver Representative
Ausfleet Rentals —Dandenong VIC
- $25.00 - $34.99 an hour
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
Customer Care Consultant - Scoresby VIC
Blackwoods —Scoresby VIC
- Full-time
- Customer service
- Communication skills
Customer Support Advisor
Brandt Tractor —Knoxfield VIC
- Full-time
- Sales
- Time management
- Employee assistance program
- Opportunities for advancement
Quick Apply
Customer Sales & Service - Repco Doveton - Casual
Repco —Doveton VIC
- Weekend availability
Quick Apply
9d
Customer Sales & Service - Repco Oakleigh - Full Time
Repco —Oakleigh VIC
- Full-time
Quick Apply
Team Leader - Customer Service
KOR Equipment Solutions —Dandenong VIC
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
6d
Customer Service Assistant Team Leader
St Vincent's Health Australia —Kew VIC
- Part-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Gym membership

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Client Service Consultant

Slater and Gordon -
Ringwood VIC

Apply Now

Job Details

Permanent | Part-time

Benefits

Parental leave

Qualifications

Customer service
Call centre

Full Job Description

Client Services Consultant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

For EA based roles: Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our team is growing and we are on the lookout for Client Services Consultants to join our team and work as part of our inbound and outbound call centre located in Ringwood. These roles can be on Permanent Part Time & Casual basis with various shifts between 8am and 8pm. And we are looking for minimum 3 days availability.

Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.

Your duties and responsibilities will include:

Generating appointments for Lawyers with Clients

Managing and ensuring an effective resolution of all prospective and existing client enquiries

Following up of all prospective client enquiries and assist in handling any objections

Maintaining a superior level of client service, including both inbound and outbound calls

Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist

Ensuring solicitors receive accurate information of prospective clients and their matters

Ensuring all information recorded in relation to prospective and existing clients is accurate

Ensuring all client information is treated in a professional and confidential manner

Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources

Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

What will you bring?

We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.

No legal experience is necessary. Full training will be provided (3-4 week training component).

To be successful you will need to demonstrate:

Great customer service skills

Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client

Inbound or Outbound calling experience (highly desirable)

An excellent communicator and listener

A creative thinker who enjoys problem solving

Resilient and comfortable with the pressures of a busy call centre environment

Someone who loves a challenge and motivated by individual and team goals

Working in a fun, positive team environment

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Apply Now

Refine Your Search

customer service representative jobs in mooroolbark, vic

Client Service Consultant

Guest Service Agent - Casual

Customer Service Assistant - Retail Butcher

Customer Service Coordinator- Blackburn South

Client Services Representative - VRH Dandenong

Customer Service Representative

Customer Service Representative

Client Care Representative | Clinical Administration

Rental Fleet Customer Service / Driver Representative

Customer Care Consultant - Scoresby VIC

Customer Support Advisor

Customer Sales & Service - Repco Doveton - Casual

Customer Sales & Service - Repco Oakleigh - Full Time

Team Leader - Customer Service

Customer Service Assistant Team Leader

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