In-Demand Document control Jobs in Parramatta, Nsw

L1 Service Desk/ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- SharePoint
- Parental leave
- Free food
Quick Apply
ICT Business Analyst
Mouri Tech Pty Ltd —Parramatta NSW
- $80,000 - $120,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
18h
Project Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick Apply
Scylla Project Support Officer
Thales —Rydalmere NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
14h
Underwriting Assistant - 12 Months Fixed Term Contract
AXA —Sydney NSW
- Seasonal
- Microsoft Outlook
- Microsoft Office
- Administrative experience
4d
FinCrime Analyst (Investigator)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Senior Document Controller
CPB Contractors —Sydney NSW
- Full-time
- Engineering
- Administrative experience
- Senior Secondary Certificate of Education
8d
Data and Systems Administrator
My NRMA —Sydney Olympic Park NSW
- Contract
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Work from home
- Fuel discount
Quick Apply
14d
Environmental Services Assistant - REQ632555
The Sydney Children's Hospitals Network —Sydney NSW
- $59,919.26 a year
- Part-time
- Employee assistance program
Quality Assistant Manager Australia, Wellbeing Collective
Unilever —North Rocks NSW
- Full-time
- Laboratory experience
- Master's degree
- Administrative experience
ICT Software Tester
Simplus Australia —North Sydney NSW
- From $80,830.21 a year
- Full-time
- Hybrid work
- Salesforce
- Work from home
- Employee discount
Quick Apply
Installation and Service Technician
Fermax Australia Pty Ltd —Sydney NSW
- $75,000 - $80,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick Apply
Financial Crime Analyst
Stake —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Document Controller, APAC
VDC Indigo Sdn Bhd —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
- SharePoint
- Health insurance
- Annual leave
Quick Apply
Research Assistant
University of Sydney —Camperdown NSW
- $89,755 a year
- Part-time
- Data analysis skills
- Research
- Administrative experience
5d
Contract Administrator - Hansen Yuncken
Hansen Yuncken —Sydney NSW
- From $7,000 a month
- Full-time
- Microsoft Office
- Construction
- In-person
Quick Apply
SAP ABAP Consultant
Basis Expert Consulting Services Pty Ltd —Blacktown NSW
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- APIs
Quick Apply
Architectural Draftsperson & Compliance Technician
Archistar —Sydney NSW
- From $7,900 a month
- Full-time
- AutoCAD
- In-person
- AI
- Relocation assistance
- Health insurance
Quick Apply
8d
Temporary Operations Compliance Officer
Woollahra Municipal Council —Double Bay NSW
- $74,196.98 - $83,479.53 a year
- Temporary
- Communication skills
19h
Associate, Projects and Development (Sydney)
Allens —Sydney NSW
- Full-time
- Hybrid work
- Health insurance
- On-the-job training

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document control jobs near parramatta, nsw

L1 Service Desk/ICT Systems Test Engineer

Infotrust
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $85,000 a year

Benefits

Parental leave
Free food

Qualifications

ITIL Foundation
TCP
Microsoft Outlook
Software troubleshooting
IT service management
Technical support
DHCP
ITIL
CompTIA Network+
DNS
SharePoint
ServiceNow
Software testing
CompTIA A+

Full Job Description

Infotrust are currently hiring for the following role:

L1 Service Desk/ICT Systems Test Engineer

The L1 Service Desk/ICT Systems Test Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring service, providing clear communication, capturing accurate records, and using or improving knowledge so issues are easier to resolve next time.

The role plays a critical part in service reliability by making correct triage decisions, escalating with full context when required, and preventing avoidable rework through disciplined execution. How work is handled directly shapes client confidence, team efficiency, and downstream workload.

Key Accountabilities

Restore client service by resolving incidents and service requests within documented scope, applying sound technical judgement and effective troubleshooting to achieve timely outcomes.
Own tickets end to end within capability, ensuring issues are either resolved or escalated with complete technical and business context.
Ensure every client interaction results in a clear understanding of what occurred, what action was taken, and what the next steps are.
Contribute to consistent service performance by prioritising work appropriately, coordinating with peers, and supporting overall queue health.
Deliver clear, professional communication to clients across all channels, translating technical issues into understandable language and setting realistic expectations.
Achieve personal performance outcomes defined in Goals & Objectives plan, demonstrating consistent delivery against standards.
Support ICT systems and software quality outcomes by participating in structured testing activities aligned to service transitions, system changes, and platform improvements.
Contribute to test planning by reviewing requirements, acceptance criteria, and change documentation to identify test scenarios, dependencies, and risks relevant to service operations.
Execute functional, regression, and system testing for applications, tools, and platforms within scope, following defined test cases and documenting outcomes accurately.
Perform quality assurance checks to validate that changes meet agreed requirements, do not introduce regressions, and are fit for operational use prior to release.
Record, track, and manage defects and issues identified during testing, including clear reproduction steps, impact assessment, evidence, and prioritisation in line with agreed defect management processes.
Collaborate with engineering, service transition, and delivery teams to validate fixes, re‑test resolved defects, and confirm readiness for deployment into production.
Contribute to continuous improvement by identifying recurring defects, quality risks, or testing gaps, and recommending preventative controls or enhancements to test coverage.

Skills & Qualifications:

Proven experience (1-2 years minimum) in providing frontline technical support in IT environments, with demonstrated ability to troubleshoot common technical issues independently and communicate solutions clearly to non-technical users.
Strong working knowledge of Windows 10/11 desktop environments, M365 core applications (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts (TCP/IP, DNS, DHCP, connectivity troubleshooting).
SFIA competency, such as TEST (Testing).
Familiarity with ITSM frameworks (preferably ITIL) and practical experience using ticketing systems (ServiceNow or equivalent) to manage incident lifecycles, document resolutions, and maintain service quality standards.
Hands-on experience with remote support tools, Active Directory user administration (password resets, account unlocking, group membership), and basic endpoint management tasks.
Demonstrated ability to learn new technologies quickly through self-directed study, hands-on experimentation, and practical application in real-world scenarios.
Relevant certifications in foundational IT support (CompTIA A+ or equivalent) demonstrating technical competency across hardware, software, networking, and troubleshooting fundamentals.
Preferred certifications or experience include Microsoft 365 Fundamentals (MS-900), ITIL 4 Foundation, CompTIA Network+, or demonstrable experience in managed services or MSP environments.
Foundational understanding of software and systems testing concepts, including test planning, test execution, defect lifecycle management, and quality assurance principles.
Experience supporting or participating in testing activities for IT systems, applications, or service management tools, including execution of test cases and validation of outcomes.
Ability to document test results and defects clearly and accurately, including steps to reproduce, expected vs actual behaviour, and supporting evidence.
Familiarity with change, release, or service transition processes, and the role of testing in reducing risk and improving service reliability.
Strong attention to detail and analytical thinking, with the ability to identify inconsistencies, edge cases, and potential downstream impacts of system changes.

Job Types: Full-time, Permanent

Pay: $80,000.00 – $85,000.00 per year

Benefits:

Free food
Parental leave

Work Location: Hybrid remote in Sydney NSW

Quick Apply

Refine Your Search

document control jobs in parramatta, nsw

L1 Service Desk/ICT Systems Test Engineer

ICT Business Analyst

Project Administrator

Scylla Project Support Officer

Underwriting Assistant - 12 Months Fixed Term Contract

FinCrime Analyst (Investigator)

Senior Document Controller

Data and Systems Administrator

Environmental Services Assistant - REQ632555

Quality Assistant Manager Australia, Wellbeing Collective

ICT Software Tester

Installation and Service Technician

Financial Crime Analyst

Document Controller, APAC

Research Assistant

Contract Administrator - Hansen Yuncken

SAP ABAP Consultant

Architectural Draftsperson & Compliance Technician

Temporary Operations Compliance Officer

Associate, Projects and Development (Sydney)

I want to receive the latest job alert for document control in parramatta, nsw

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