Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
The Product Operations Lead is a part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. They are responsible for leading inventory shifts, overseeing all back of house (BOH) product operations, and ensuring both the floor and BOH are stocked and well-organized. The Product Operations Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and provides support and guidance to Educators. The Product Operations Lead also oversees and delivers a world-class guest (i.e., customer) experience when scheduled to work on the floor.
Core Responsibilities of the Job
- Collaborate with store leadership to bring product strategy to life.
- Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
- Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
- Ensure execution of omnichannel programs (e.g., SFS [ship from store]), according to company standards.
- Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
- Lead from and move dynamically on the floor to assess and fulfill the needs of the operational business, team and guests.
- Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
- Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing and inform actions and decisions that drive business results.
- Bring our product stories to life on the floor to support an optimal guest experience.
- Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
- Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
- Move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
Job Requirements
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, the schedule may include early mornings or late nights/overnights which will be set as an expectation for some team members in accordance with local legislation
Experience
- 1 year of work experience
- Experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
- Experience in leading, mentoring, delegating or process implementation with others
Job Assets (i.e., nice to have; not required)
- Education: High school diploma/equivalent, or above
- Experience (not necessarily the only focus of a role): retail, sales, distribution center, or warehouse operations related; reviewing and interpreting business reports and metrics to inform action
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
- Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Work Context (e.g., environment, interactions, physical)
- Work involves moving through the store, sometimes in the front of the house with bright lights and loud music, and sometimes in the back of the house with no windows or natural light
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
- Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.
