In-Demand Program facilitator Jobs in Richmond, Vic

Pathfindr - AI Client Success Lead
Affinda Group —Melbourne VIC
- Full-time
- AI
- Communication skills
Quick Apply
Senior Learning Business Partner APAC
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Presentation skills
- Bachelor's degree
- AI
- Commuter assistance
- Health insurance
14d
Inclusion Support Worker
Extended Families Australia —Blackburn VIC
- $35.15 - $44.59 an hour
- Weekend availability
- First Aid Certification
- In-person
- Employee assistance program
Quick Apply
13d
Support Engineer II
LivePerson —Melbourne VIC
- Remote
- Management
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
AI Learning Experience & Design Lead | Manager
PWC Australia —Southbank VIC
- Contract
- AI
- Communication skills
5d
Supplier Quality Specialist
Vestas —Melbourne VIC
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance program
Registered Nurse, Palliative Care
Silverchain —Richmond VIC
- Part-time
- Organisational skills
- Acute care
- Nursing
Senior Sales Enablement Manager
Sinch —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Master's degree
- Annual leave
- Parental leave
Learning & Development Coordinator
The Commons —Melbourne VIC
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Microsoft Office
- Parental leave
- Free food
Quick Apply
4h
Allied Health Group Facilitator
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Master's degree
- Organisational skills
- Health insurance
- Employee assistance program
2h

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Pathfindr - AI Client Success Lead

Affinda Group
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

AI
Communication skills

Full Job Description

About Pathfindr
We're on a mission to help clients improve their business using AI today and prepare for tomorrow by empowering their teams to stay at the forefront of innovation. We are passionate about helping our clients achieve their goals and realise the promise of AI-generated value in their organisations. They are the reason we love to work in AI, and we want to make sure they - and, most importantly, their people - are at the forefront of today's rapidly changing technology landscape.

The role

You will own the enterprise engagement end to end — from kick-off to close — ensuring clients receive what was sold and that adoption lands inside their organisation. They hold the Statement of Work, coordinate with Content and facilitators to deliver an outstanding client experience and serve as the primary client contact throughout. This is a mid-to-senior, hands-on role combining program ownership, client partnership, and AI change management. It reports to the Director of Accelerator across enterprise accounts.

What makes this role compelling

SOW delivery and scope ownership: Deliver every commitment on time, in scope, and to Pathfindr's quality bar. Track and execute the SOW from kick-off to close, holding Pathfindr accountable to what was committed
Client relationship and partnership: Be the client's primary point of contact across the engagement. Own the relationship from kick-off through to wrap. Map and actively manage stakeholders, including sponsors, program leads, and ambassadors
Customer journey and adoption: Own the customer journey across the engagement and the success of adoption inside the client organisation. Sessions and deliverables are inputs; behavioural change and embedded use are the outcome.
Working with Content and Academy: Work closely with the Content team and facilitators to deliver an outstanding customer experience. The Delivery Lead does not own content build or facilitation but makes sure the people who do have what they need, when they need it.
Engagement outcomes and reporting: Make outcomes visible, internally and to the client, throughout the engagement and at wrap. Track adoption and usage metrics against program goals, visible to the client and internally throughout. Signal back to Sales on renewal opportunities, expansion potential, and client health, early enough for Sales to act

What success looks like

First 90 days

Has taken ownership of at least one live enterprise engagement and is running it end to end
SOWs for assigned accounts are tracked, reported against, and on plan
Clients on assigned accounts know who their Delivery Lead is and have a clear communication rhythm in place

First 6 months

Multiple enterprise accounts running concurrently, all on time and on scope
Adoption is moving measurably forward on assigned accounts, against agreed program goals
Wrap deliverables and reporting cadences are landing consistently and being valued by clients

What you'll bring
Essential:

Track record of owning enterprise accounts end to end, with multiple stakeholders and concurrent workstreams - ideally in consulting, professional services, learning and development, or enterprise program delivery
Exposure to executive stakeholder management in ASX 200 or equivalent enterprise environments
Proven experience in applying change management practice in a delivery context; equivalent experience in digital transformation, technology adoption, or large-scale capability uplift
Solid written and verbal communication, including with executive audiences
Highly organised - can hold a complex SOW in their head and translate it into action for multiple internal teams
Confident facilitating client conversations, including hard ones such as scope creep, missed inputs, and escalations and having comfort with ambiguity and to build structure around it
Practical and outcomes-focused, able to move between strategic framing and operational delivery

Nice to have

Working knowledge of AI tools (ChatGPT, Copilot, Claude) and their application in business contexts
Formal change management certification (Prosci, ACMP, or equivalent)

Compensation & location
Compensation:

Final package is negotiable based on skills and experience

Location:

We value in office connections with flexible working arrangements

How to apply
Submit in PDF format a short cover letter and your CV

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Quick Apply

Refine Your Search

program facilitator jobs in richmond, vic

Pathfindr - AI Client Success Lead

Senior Learning Business Partner APAC

Inclusion Support Worker

Support Engineer II

AI Learning Experience & Design Lead | Manager

Supplier Quality Specialist

Registered Nurse, Palliative Care

Senior Sales Enablement Manager

Learning & Development Coordinator

Allied Health Group Facilitator

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