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Customer Service and Despatch Coordinator

Johnson Controls -
Rydalmere NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Customer service
Engineering
ERP systems
HVAC
Organisational skills
SharePoint
Security
Diploma
Manufacturing
Business
Communication skills

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Tyco Projects, part of Johnson Controls, is a market leader in fire, security, and building efficiency solutions across Australia. Our local expertise in Australian codes and standards enables us to deliver tailored, end-to-end solutions spanning fire protection, security systems, HVAC, power, and energy storage. We partner with customers across diverse sectors to deliver best-in-class, integrated outcomes.

About the Opportunity

We are seeking a highly organised and detail-focused Customer Service and Despatch Coordinator to act as the central point of contact for customer order processing and coordination.

This role plays a critical part in ensuring the seamless execution of orders—from entry through to dispatch—while also managing repair workflows and customer returns (RMA). You will work closely with internal teams across production, logistics, finance, and technical services, as well as external customers and freight partners.

Key Responsibilities

Accurately process and manage customer purchase orders in ERP (Pronto), ensuring timely order confirmations and delivery commitments
Coordinate end-to-end order lifecycle, including tracking, updates, and cross-functional alignment
Maintain production schedules and order tracking systems (Excel & SharePoint) to ensure visibility and accuracy
Liaise closely with Production and Operations teams to ensure on-time delivery performance
Manage invoicing processes, ensuring accuracy and timely submission to customers
Coordinate repair orders and RMA processes, including pricing of non-warranty work and logistics of returns
Partner with warehouse teams to optimise packing, dispatch, and freight efficiency
Manage domestic and export shipments, including documentation (commercial invoices, packing lists, certificates of origin) and freight coordination
Prepare shipping instructions and liaise with freight carriers to ensure timely delivery
Monitor and report on key metrics, including On-Time Despatch (OTD) performance
Communicate proactively with customers and internal stakeholders regarding order status, delays, or changes
Maintain comprehensive documentation and audit trails in line with compliance requirements

Additional responsibilities may include warehouse coordination, inventory accuracy initiatives, and team support where required.

About You

You’ll bring a strong understanding of customer service within a technical, manufacturing, or building services environment, along with the ability to manage complex workflows and multiple stakeholders.

Key requirements:

Certificate or Diploma in Business, Engineering, Supply Chain, or related field (or equivalent experience)
Minimum 2+ years’ experience in a customer service, order coordination, or operations role
Experience working with ERP systems (Pronto highly regarded)
Exposure to freight/logistics coordination, particularly domestic and export shipments
Strong organisational skills with high attention to detail and accuracy
Excellent communication skills and ability to work cross-functionally

Desirable:

Experience within fire, security, HVAC, or building systems industries
Exposure to warehouse operations or team coordination
Understanding of manufacturing or project-based delivery environments

Why Join Johnson Controls?

Work with a global leader in smart building technologies
Be part of a high-performing, collaborative team in a specialised industry
Exposure to diverse technologies across fire, security, HVAC, and energy solutions
Opportunities for career development within a global organisation

Important Information

Pre-employment checks will include reference checks, medical assessment, criminal record check, and drug & alcohol testing
Applicants must have full working rights in Australia

How to Apply

Click APPLY to submit your application confidentially.

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Apply Now

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