Why join Citation Group?
We have each other’s backs. We’re aligned, communicative, high-performing and proud to work together.
Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you’ll experience a workplace that values you as an individual and actively engages to bring you into the fold, contribute to your career growth and set you up for success, in work and life. We don’t do micro-management - we hire grown-ups who are trusted to get stuff done.
When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice - we’ve been named 9 years running. We’re big on flexible working because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.
We believe you are our ultimate brand ambassador and we love to reward employees for their contribution; even a trip to Bali - just sayin’! We offer all the Leaves; access up to 12 weeks of paid parental leave, volunteer day leave and no one likes working on their birthday - get an extra day off!
We’re in a big growth phase so if you’re ready to thrive in an environment that thinks big & bold, celebrates wins and delivers on promises - come join us!
Who is Citation Group?
At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology - helping businesses run with confidence every day.
Our team is excited to be growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
Atlas is our next chapter - a compliance-first platform with a strong track record in the UK, now being introduced to the Australian market. This role places you at the centre of that.
Want to know more about us? Visit www.citationgroup.com.au
About the Role
Citation Group is launching a new compliance-first HR, health & safety platform - into the Australian market. This role exists specifically to govern that programme from end to end and has been created as an 18-month contract for exactly that purpose.
As Product Project Manager, you will own the governance framework across the entire programme. That means the steering cadence, risk register, decision logs, and weekly executive reporting - and the job of ensuring no critical question sits unanswered in someone’s inbox.
The programme spans a product launch, a customer migration of approximately 2,000 clients, and cross-functional coordination across business divisions. You will be the person the COO relies on for an honest, current picture of where things stand - what is on track, what is at risk, and what needs a decision before it becomes a problem.
What will you be responsible for?
This role sits within our Operations team and reports to our Chief Operating Officer.
Your key activities in this role will be:
- Governance & reporting: Establish and run the steering cadence, status reviews, and decision logs across the programme - and deliver clear, RAG-status reporting to the exec team weekly.
- Escalation & risk management: Own the risk register and surface issues early - while there are still options on the table, not after the fact.
- Cross-functional coordination: Keep status, risks, and dependencies visible across all teams so the right people can act at the right time.
- Customer migration: Coordinate the migration of approximately 2,000 customers, with clear planning, segmentation, and risk visibility throughout.
- Launch planning: Build and maintain the project plan from initiation to post-launch, with clear milestones, owners, and decision gates.
- Process improvement: Create repeatable frameworks and templates that outlast the programme and scale with the business.
Our ideal candidate?
We’re on the hunt for an individual who is highly communicative, collaborative, a problem-solver and brings a positive attitude to the workplace every day.
- Proven track record running governance across complex, cross-functional programmes in a SaaS, technology, or product-led environment.
- A strong escalation instinct - you raise issues early, frame them clearly, and give leaders the information they need to make a call, not a polished version of the truth.
- Commercial communication skills - comfortable producing concise executive-ready updates, holding senior stakeholders accountable, and saying ‘this is off track’ while keeping relationships positive.
- A builder’s mindset - you can create structure and governance process where none currently exists, without needing a fully defined playbook before you start.
- Flexibility and resilience - comfortable with ambiguity, shifting priorities, and managing different time zones with UK colleagues.
- Tech-adjacent background - you don’t need to be a developer, but you understand how technology teams work. A background as a product manager, scrum master, or engineering programme manager is well suited.
Next steps?
If you have a track record of driving complex product launches, communicating clearly at executive level, and raising problems before they become crises - we want to hear from you. Hit the Apply button with your current CV and attach a cover letter outlining your related experience. Applicants must have full legal rights to work in Australia with no restrictions.
